Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Managers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec, and candidates must live in Quebec City.
What you will do as a Clinical Support Representative

• Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
• Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills and Abilities Needed
Required:

• Associate's degree
• Bilingual in English and French
• 1-2 years of successful sales or clinical hospital experience in medical device sales
• Ability to travel overnight up to 40%
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

• Bachelor's degree
• 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
• Experience supporting functions such as Clinical Engineering or hospital IT
• Experience in B2B sales
• Experience in audio visual communications

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
• RRSP Matching Program

#LI-LS1
This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .
STERIS strives to be an Equal Opportunity Employer.
Req ID: 49651
Job Category: Sales
Location:
Quebec City, QC, CA, G1A
Workplace Type: Remote

Skills Required