Job Description

The National Ballet of Canada is looking for committed and enthusiastic permanent part-time staff to work in the Call Centre and on-site Box Office with the Audience & Donor Services (ADS) Department. The Sales Representatives will be primarily responsible for making outbound phone sales calls, with a focus on donation and subscription acquisition and renewal campaigns. The role will also be responsible for inbound calls and enhancing the overall customer and donor focus experience.

If you are looking for work in support of the performing arts and are eager to learn from some of the industry\xe2\x80\x99s most accomplished box office professionals, this opportunity is for you!

Key Responsibilities

• Responsible for outbound phone sales which include donation and subscription sales for acquisition, renewal, and auxiliary campaigns
• Assist with inbound phone sales which include processing ticket sales, answering general emails, and subscription renewal
• Completing sales and pledge forms accurately
• Capable of providing excellent customer service with flexibility between inbound and outbound calls
• Staying informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, membership, policies and procedures
• Assist with patron inquiries and resolve any issues with professionalism over the phone, through email correspondence and in person
• Maintain a professional attitude and appearance while representing The National Ballet of Canada
• Provide administrative support to the management team and assist with related processing, database maintenance and other administrative tasks

Requirements: Qualifications

• Minimum of 1-2 years experience in delivering a high level of customer service
• Minimum of 1 year experience in Sales
• Excellent verbal and written communication skills
• Professional interpersonal skills
• Attention to detail is critical
• Able to take initiative, learn quickly and adapt to changing demands
• Knowledge of Tessitura Ticketing Software is an asset
• A passion for the performing arts is an asset

Work Requirements

• Shifts are available Monday to Fridays, 3:00 \xe2\x80\x93 7:00pm
• Occasional Saturday shift from 11:00am \xe2\x80\x93 3:00pm or as required
• Ability to work a minimum of 15 hours per week and up to 25 hours per week during peak business operations
• Staff will be scheduled to work onsite at the Walter Carsen Centre (470 Queens Quay West, Toronto)
• Staff may also be scheduled to work in the box office at the Four Seasons Centre for the Performing Arts as required (145 Queen St West, Toronto)

Additional Info: Salary and Benefits

• This is a unionized position with a starting pay of $17.18 per hour plus commission (Union dues will be deducted from pay)
• Complimentary and discounted tickets to performances
• After one full year of employment; Pay increase, Access to a Health Spending Account, Enrollment into company matching Retirement Savings Plan

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