Job Description

Sales Operations Supervisor
Who we are
Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens, and Home Dxc3xa9cor.
Who we are looking for
We are looking for a Sales Operations Supervisor to join our dynamic showroom team. Reporting to the Sales Leader, this role plays a key role in supporting sales efforts, driving operational efficiency, and delivering a seamless customer experience. This customer-facing role requires a resourceful, detail-oriented individual passionate about problem-solving and collaboration.
Key Responsibilities
Customer Escalations:
xc2xb7 Investigate customer issues and interact directly with clients to resolve concerns
xc2xb7 Develop thoughtful and timely solutions to ensure customer satisfaction
Showroom Support:
xc2xb7 Ensure all customers are welcomed and approached promptly upon entering the showroom
xc2xb7 Coordinate showroom price changes (vendor increases, promotions, and sale periods)
xc2xb7 Assist with planning and executing showroom events
xc2xb7 Report and manage showroom damages in collaboration with the claims team
xc2xb7 Maintain showroom organization and appearance
xc2xb7 Support opening and closing showroom and during events
Administrative Support:
xc2xb7 Manage internal system related tasks including:
xc2xb7 Assist Sales Director with tasks in Salesforce
xc2xb7 Reassigning orders
xc2xb7 Adjusting inventory statuses and reconciling inventory as well as annual inventory prep
xc2xb7 Releasing holds for customer charge accounts
xc2xb7 Supporting exchanges, returns, and applying restocking/freight charges
xc2xb7 Follow up on daily accounting and operational issues
xc2xb7 Approve and monitor sample requests by Sales Associates
xc2xb7 Monitor and manage open customer orders
xc2xb7 Assist with onboarding and training new hires
xc2xb7 Support company culture and engagement initiatives
Attributes for Success
xc2xb7 Highly resourceful with strong problem-solving skills
xc2xb7 Customer-focused, professional and naturally engaging in all interactions
xc2xb7 Ability to contribute to driving sales and supporting a team environment
xc2xb7 Strong organizational skills with attention to detail
xc2xb7 Comfortable working independently and managing multiple priorities
xc2xb7 Embodies the Elte & Mkt brands and company values
Key Requirements:
xc2xb7 3+ years of success in an administrative client facing role
xc2xb7 Experience in a support role in a luxury showroom environment is an asset
What We Offer
xc2xb7 Industry-leading work-life balance
xc2xb7 Beautiful work environment and opportunity to work with some of the most well-regarded luxury furniture brands, curating timeless pieces with a wealth of heritage.
xc2xb7 Competitive benefits package
If you are interested in this career opportunity, we'd love to hear from you! Elte thanks all applicants who apply, but also those candidates selected for an interview will be contacted.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.