Job Description

Sales Onboarding SpecialistToronto, ON, Canada Req #3074Tuesday, January 21, 2025Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.Whatxe2x80x99s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesHybrid work arrangementsCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentWexe2x80x99re looking for our next Sales Onboarding Specialist. Could It Be You?The Sales Onboarding Specialist role is an important sales position across the Questrade enterprise. As a primary point of contact during the initial onboarding journey for customers, the objective of a Sales Onboarding Specialist is to create and foster a positive sales relationship with Questrade clients..Whatxe2x80x99s it like working as a Sales Onboarding Specialist at Questrade?Wexe2x80x99re seeking a high performing Sales Onboarding Specialist to join our growing contact centre team. This role involved managing inbound sales through Chat, SMS, email and calls while delivering an exceptional customer experience. This is the perfect opportunity for someone who thrives in a goal driven environment, consistently exceeds targets and wants to build a long term career at Questrade.Need more details? Keep readingxe2x80xa6In this role, responsibilities include but are not limited to:Handling inbound sales inquiries across multiple channels: Chat, SMS, email and phone.Converting inquiries into sales by understanding the customer needs and recommending tailor solutions.Consistently meeting or exceeding sales targets and key performance metricsProactively managing a sales pipeline during slower periods, ensuring all leads are nurtured.Staying knowledgeable about our products and services to provide accurate information to clients.Collaborating with team members and leadership to identify and implement process improvements.Maintaining accurate records of interactions and sales activities in SalesforceSo are YOU our next Sales Onboarding Specialist? You are if youxe2x80xa6Are a customer first sales professional who is passionate about providing outstanding service while achieving sales results.An exceptional communicator and have interpersonal skills, with the ability to actively listen and empathize.Have strong problem solving skills and a proactive mindset to meet customer needs in real time.Have outstanding organizational skills to handle multiple interactions, manage sales pipelines and identify new opportunities to support clients.Additional kudos if youxe2x80xa6Proven experience in sales, ideally in a contact centre or multi channel environmentA track record of exceeding sales targets while delivering customer focused solutionsFamiliarity with salesforce and pipeline managementAdditional information:Please note this role will be required to be in office 3 days a week. * Top performers will earn more than their lower-performing colleagues.Sounds like you? Click below to apply!#LI-xc3x89P1#LI-HybridAt Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existencexe2x80x94not only for the benefit of our customers, but for those who build their career with us.Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Questrade