Job Description

Customer Service professionals build on a customer centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

Solves routine problems largely through precedent and referral to general guidelines .

Interacts within own team and with direct supervisor.

Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

Decisions impact own work.

Individual contributor as a part of a team, with a predetermined, focused scope of work .

Duties

Proactively outreach to decision makers over the phone and via email to increase the ROI for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis, with new accounts assigned on a monthly basis.

Improve client s experience by driving optimal and appropriate product adoption

When applicable, manage a portfolio book of clients of SMB clients with responsibility for growing revenue.

When within scope and area of knowledge, provide pre and post sales assistance for all applicable products.

Become an expert on all Social Media Advertising solutions.

Ability to identify trends and solve problems.

Providing vital product insights feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.

Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.

Use a variety of tools to be able to properly communicate and drive Advertiser s business to success.

Qualifications

Basic Qualifications

1 year of experience in Customer Service

High School Diploma or equivalent

Good to excellent computer skills with technical expertise

Preferred Qualifications

Technical experience, digital experience a plus

Experience using social media

Experience in working in a sales environment with sales targets or quotas

Familiarity with online advertising products

Professional Skill Requirements

Excellent listening and interpersonal skills

Exceptional grammar and typing accuracy skills

Superior writing skills

Good to excellent computer skills

Ability to work independently and exercise good judgment

Dedication to continuous improvement and customer service excellence

Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform

Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience

Ability to work creatively and analytically in a problem solving environment

Identify areas where clients can improve how they use our solutions

Self driven with attention to detail and follow through

Eagerness to contribute in a team oriented environment

Demonstrated teamwork and collaboration in a professional setting either military or civilian

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an .

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.