Job Description

The role of Sales Manager (SM) is vital in the success of Craig Travel. It requires a balance of strategic development, process building as well as hands on sales and team management. Reporting directly to the President, the SM will work to ensure that company targets for sales and client services are achieved by designing and implementing improvements in process and service. The SM will be directly accountable for the management of our reservation system and is expected to standardize and simplify existing processes within the system. Candidates must be accountable, proactive, assertive, committed to providing superior customer service and have excellent communication skills and sales enthusiasm. The SM will be responsible for cultivating a team based environment. Candidates must be able to quickly build strong working relationships with the sales team, new customers and existing customers via the telephone (requires superior phone etiquette and extreme ease in using the telephone). Coordination with other departments (Marketing and Operations) to develop strong working strategies to support the company's growth is essential.

RESPONSIBILITIES

Understand our business model and drive sales accordingly

Provide ongoing business insight and analysis to drive business

Implement, enable and institutionalize the sales and client services process

Drive a consistent sales rhythm within the business to achieve company targets

Direct management of the sales and client service team

Provide hands on support to the client service and sales team

Enable, measure and report on sales staff performance

Manage existing booking systems, including internal training

Source new solutions for data management

Develop and manage incentive and referral programs

Actively prospect and qualify new business

Manage the travel insurance program, train employees on policies

Coordinate collateral, in conjunction with department managers for timely client distribution of client services and sales material

Understand new product offerings with little assistance

Prepare monthly sales reports

Drive integration and alignment between Sales, Marketing and Operations

REQUIREMENTS

PERSONAL

Motivational leader

Organized supervisor

Superior attention to detail

Successful track record of consistently exceeding sales and service expectations

TECHNICAL

Working knowledge of Microsoft Office including Word, Outlook, Excel and PowerPoint. Experience with Adobe software is a plus.

Experience with GDS reservation systems and airline ticketing is a plus.

Ability to pick up and navigate online databases

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and exchange rates

EXPERIENCE

4+ years of experience in a Travel Sales Management position

4+ years of sales experience in the travel industry or similar fields

Comfortable navigating new database systems

Strong leadership and conflict resolution

Knowledge of and experience in worldwide destinations an asset

Company Description

We are a Canadian, family-owned company founded in 1969 on the belief that travel encompasses far more than simply checking off tourist attractions. To us, travel represents an extraordinary opportunity to immerse yourself in diverse cultures, connect with locals, foster friendships with fellow travellers, and attain profound insights into our world. Over the course of 55 years, we have witnessed firsthand the transformative impact that travel can have on people's lives. For more company information visit www.craigtravel.com.

The position will be hybrid but with a majority of time spent in office. Salary based on qualifications. Please submit resume and cover letter to: careers@craigtravel.com

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Profit sharing
Work Location: Hybrid remote in Toronto, ON M4P 2M6