Job Description

Sales Development Manager (Hybrid - 2 days per week in our Markham office)
Quadient is looking for a hands-on, people-first Sales Development Manager to lead our NORAM SMB Financial Automation SDR team. This team drives qualified pipeline for Quadient's AP and AR automation solutions across SMB and mid-market segments through inbound, outbound, and account-based strategies.
In this role, you'll manage day-to-day execution, coach SDRs to peak performance, and collaborate cross-functionally to ensure alignment on territory, campaign, and qualification strategy.
This isn't just a tactical leadership role - it's an opportunity to inspire, develop, and grow talent. You'll bring structure, clarity, and motivation to the team, fostering a culture built on curiosity, accountability, and results.
Who You Are
A passionate coach who loves helping people grow
Known for spotting potential, providing actionable feedback, and fostering career development
Process-oriented, bringing consistency and structure to outreach, qualification, and follow-up
Data-driven and analytical, using insights to identify performance gaps
Collaborative and trusted by Sales, Marketing, and Operations teams
Motivational leader who knows how to keep remote and hybrid teams engaged
Empathetic, energetic, and driven - with high expectations and strong integrity
Key Responsibilities
Lead, coach, and develop a high-performing team of SDRs supporting SMB and MM Financial Automation in NORAM
Drive execution across inbound, outbound, and ABM motions
Provide one-on-one coaching and development to help SDRs grow and achieve goals
Implement scalable personalization frameworks to enhance outreach effectiveness
Partner with Sales on territory alignment and opportunity management
Collaborate with Marketing and Demand Generation on campaigns and insights
Reinforce adoption of cadences, playbooks, and sales enablement tools
Leverage data and reporting to track activity, conversion, and pipeline performance
Partner with Global SDR Operations and AI Program Managers to ensure team readiness on new automation tools
Promote continuous learning and contribute to structured onboarding and training programs
Qualifications
4+ years of B2B Sales Development experience
1-2+ years managing SDRs or team leads
Proven ability to coach and develop top-performing teams
Strong process and operational discipline
Experience driving pipeline through outbound, inbound, and ABM programs
Skilled with tools like Salesforce, Salesloft (or similar), LinkedIn Navigator, Orum, Gong, and interested in AI-driven tools
Excellent communicator and collaborator
Experience in SaaS, automation, or financial technology is a plus
Additional Information
Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.

Skills Required