Job Description

The Calgary TELUS Convention Centre is looking to hire a full-time Sales Manager in our Sales and Event Management Division.

Reporting to the Senior Manager, Sales, this position is responsible for seeking and securing business event opportunities within an assigned market, along with proactively growing the Calgary TELUS Convention Centre market share now and into the future.

Duties and Responsibilities

• Consults and connects with prospective clients to expand market share for corporate and association events, such as conventions, tradeshows, meetings, etc.
• Responsible for both generating new business from all segments as well as expanding the breadth of business from existing clients.
• Develops relationships to strengthen and expand customer base and loyalty.
• Qualifies, prospects, and conducts face-to-face sales meetings as well as initiate email and telephone solicitation to potential/existing clients to generate business opportunities.
• Follows up on inbound internal and external leads.
• Prepares comprehensive and compelling proposals and sales presentations.
• Negotiates contracts and closes the best opportunities for the CTCC based on market conditions and economic impact.
• Works closely with industry partners, planners, and suppliers to develop selling synergies.
• Promotes and represents the CTCC at relevant trade shows, conventions, and industry events.
• Hosts client site visits and familiarization tours.
• Develops an annual sales activity plan, including financial figures, which will become part of the annual sales budget.
• Meets with event organizers, clients, and suppliers to guide the best use of the facility and its services.
• Provides Event Management team with enthusiastic and well-informed buyers.
• Maintains open and effective communication with internal departments and suppliers to ensure a successful event for the client.
• Analyzes post-event comments from the client and internal departments for future reference and follow-up.
• Demonstrates an interest in keeping current with the latest trends and economic conditions.
• Travel as required.
• Other duties as assigned.

Core Competencies

Negotiation - The ability to use proper influencing skills to obtain positive outcomes.

Prospecting - Understanding one\xe2\x80\x99s own company and its offerings, the client\xe2\x80\x99s business challenges, and the characteristics of the market in which it operates ensures that sales professionals work efficiently and participate in client conversions productively. This requires skills related to gathering and synthesizing client market intelligence, aligning one\xe2\x80\x99s own company\xe2\x80\x99s strengths and weaknesses towards solution creation, as well as developing and implementing an action plan.

Building Relationships - Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

Collaboration - Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Places team needs and priorities above individual needs. Involve others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others\xe2\x80\x99 contributions and achievements.

Thoroughness - Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.

Initiative - Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities.

Communications for Results - Clearly and effectively transmit technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and for comprehension. Reinforces words through empathetic body language and tone.

Job-Related Skills

• Excellent customer service, negotiation, communication, organizational, problem-solving, and people skills.
• Demonstrated ability to adapt quickly to changes in priorities, remain productive under pressure, and effectively meet deadlines.
• Excellent written and verbal presentation skills.
• Enduring and establishing relationships within the corporate, association, and not-for-profit markets.
• Possess strong sales intelligence. Ability to manage the sales effort to develop, nurture and maintain strong ongoing relationships. Excellent understanding of relationship selling.
• Possess a high energy, positive attitude, and self-motivated team player.
• Event planning and logistics experience including audiovisual, d\xc3\xa9cor, tradeshow, and catering services would be a definite asset.
• Strong Microsoft Office skills.
• Previous experience using a CRM/event booking system and event floorplan software.

Education

• Preferably a post-secondary education in a related field.

Experience & Requirements

• Legally eligible to work in Canada.
• 5+ years of industry-related experience in a similar position.
• Experience with the hospitality sales cycle would be considered an asset.
• There will be times when you are required to work some overtime and weekends.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary\xe2\x80\x99s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary\xe2\x80\x99s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary\xe2\x80\x99s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

The Calgary TELUS Convention Centre is honoured to be recognized as a Rainbow Registered organization, demonstrating our commitment to greater inclusion of LGBT+ customers, employees, and stakeholders.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

The Calgary TELUS Convention Centre is committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for this position can submit a resume and cover letter with salary expectation to by August 11, 2023. We thank all applicants for their interest.

Calgary TELUS Convention Centre