Job Description

Yellowknife Motors is seeking a Sales Consultant to join our team. Join us in our newly constructed, state of the art dealership, where you will have a new office and supportive team to help you succeed.


At Yellowknife Motors we support our people to grow, learn, develop their skills, and reach their potential. Our focus is on creating a safe work environment where our employees feel like family and are united in achieving common objectives. We find strength in diversity and are committed to creating an inclusive and welcoming environment for all employees.


Yellowknife is a place where work and play exist in harmony. Short commutes mean you have more time to enjoy all the adventure and activity that the north has to offer. An abundance of trails makes for beautiful hikes in the summer, and prime snowmobile routes in the winter. Being located on beautiful Great Slave Lake gives you the opportunity to go for weekend boating adventures! If fishing is your thing, Great Slave offers prime angling for Whitefish, Trout, Pickerel, and Pike. If a lazy meander is more your style, the calm waters offer tranquility as you float along and enjoy the long summer days.

Summary

The Sales Consultant is responsible for managing all aspects of the New or Pre-Owned Automotive Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create brand loyalty and the highest level of customer satisfaction.


The Sales Consultant is an expert listener and is a master at executing each step/process within the sales process. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.


The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.

The Details

Develop Strong Relationships with Customer and continue to develop the Relationship:

Greet customers in a prompt, friendly and courteous manner. Listen to customer needs and take action. Assist customers in understanding the offering and then selecting an appropriate vehicle. Create a customer base through effective contact methods that work for the customer. Keep detailed records of all interactions with customers. Handle all customer queries and concerns with a genuine intent to resolve their problem or issue. Make prospecting calls and follow-up with customer within specific time-frames.

Be detailed oriented

Listen to and document customer needs and expectations throughout the sales visit. Follows-up with customers in a way that works best for them. Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed. Ensure all documentation/paperwork is completed in an accurate and timely manner. Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Dealership Brand

Stay up-to-date on all dealership training programs. Be able to explain technical features, options and their benefits. Be knowledgeable about new features, specials and updates. Be a champion for delivering excellent service at all times. Actively maintain the cleanliness of personal and team workspaces. Maintain a high level of professional appearance at all times.

Develop and maintain full knowledge about the Industry

Keep up to date with products, accessories, prices and key features of major competitors.

Specific Skills

Excellent interpersonal skills with an upbeat and engaging attitude. Excellent verbal communication. Excellent customer service skills including listening and the ability to impact and influence others. Organized and an attention to detail with the ability to document customer needs. Ability to manage customer complaints and to solve difficult problems. Results Oriented and Accountable. Holds a valid driver's license. Basic computer skills

Education & Experience

Sales experience would be an asset, but not mandatory.

Background check required