Job Description

Located in beautiful Kelowna, British Columbia, Multi-Power Products Ltd. is one of Canadas leading manufacturers of exploratory drilling and industrial equipment products. With over 38 years of history and operational success, Multi-Power is looking to expand its team. Members of the Multi-Power team are expected to take a customer-first approach in all aspects of their work. Multi-Powers proven track record of success has been built on the foundation that all its employees, from designers to fabricators to senior management, take pride in producing high quality products that exceed customer expectations. Adherence to these values is paramount and is prioritized by all team members in their day-to-day decision making.
Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic team as an Internal Parts Advisor!
Duties/Responsibilities:

• Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.
• Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components.
• Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfillment.
• Product Knowledge: Develop a comprehensive understanding of Multi-Powers inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications.
• Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting.
• Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries.
• Sales Support: Collaborate with the sales team to identify opportunities for upselling related parts or accessories to customers based on their needs and existing orders.
• Shipping and Receiving Assistance: Occasionally assist with shipping and receiving duties, including packaging parts for shipment, coordinating with carriers, and receiving incoming shipments, to support warehouse operations as needed.
• Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries.
• Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary.
• Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company.

Work Environment:

• Mostly indoors, Sales Department
• Ability to travel internationally would be an asset
• Continuing education programs may be offered on an as needed basis

Qualifications:

• Ambitious: a desire to improve sales goals, procedures & efficiencies
• Excellent communication skills
• Excellent customer service skills
• Good organizational skills
• Self-starter, self-motivated
• Able to work independently with minimal supervision and within the Sales team
• Able to handle changes in workload
• Computer literate
• Mechanical inclination an asset but not required
• Post-Secondary Training: not required but an asset
• High School graduate, Grade 12
• Safety attitude

Supervisory Responsibilities:

• none

Position Type: Salary, Full Time

• Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.

MPP Employment Packages Include:

• Extended Health
• Dental
• Life Insurance
• Long Term Disability
• Accidental Death and Dismemberment (AD&D)
• Dependent Life Benefits
• Employee and Family Assistance Program
• Monthly Membership to Community Athletics Gym
• Employer-paid Continuing Education Programs
• Career Advancement
• Employee Referral Benefits

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.