Job Description

The position leads a team of sales engineers to strengthen customer partnerships, support existing accounts, and drive business growth. This role combines people leadership with hands-on technical sales support, ensuring customers receive reliable solutions, timely responses, and seamless project coordination. The position also identifies and develops selective new business opportunities aligned with the company's manufacturing capabilities.

Key Responsibilities

1. Customer Management & Technical Support

Understand customers' technical requirements, production processes, and application scenarios, and translate them into internal technical language. Develop and review technical proposals, specifications, feasibility analyses, and production solutions. Collaborate with project coordinators and the engineering team to prepare accurate technical and commercial quotations. Coordinate quotation, order review, and project handover processes. Maintain and strengthen customer relationships through proactive communication, problem-solving, and quality focus. Support the sales team in conducting regular business reviews and long-term partnership planning.

2. Sales Operations & Growth

Monitor quality performance, ensuring customer satisfaction and continuous improvement. Collaborate with the sales team to define sales strategies, pricing models, and negotiation approaches. Evaluate and pursue selective new business opportunities aligned with company capacity and capabilities. Support marketing, trade shows, and customer visits to promote company products and services.

3. Cross-Functional Collaboration

Conduct joint customer visits and business reviews with the sales team to identify issues and opportunities. Support commercial negotiations by providing technical input on proposals and contracts. Provide technical guidance for Joint Business Planning, budgeting, and forecasting. Follow up through the full project lifecycle--from design, prototyping, and trial production to mass production--to ensure quality and on-time delivery. Collaborate closely with factory engineering, production, and quality teams to ensure project feasibility and execution excellence. Lead or support resolution of technical, quality, or delivery issues raised by customers.

4. Team Leadership & Development

Lead, coach, and develop the sales engineering team to deliver high-quality technical and commercial support. Provide training to enhance the sales team's technical knowledge and professionalism. Establish clear goals, KPIs, and conduct regular performance evaluations. Foster collaboration between sales, engineering, production, and quality teams to ensure seamless execution and customer satisfaction.

Qualifications

Bachelor's degree in mechanical, Mechatronics, or Industrial Engineering. Minimum 8 years of experience in sales engineering, application engineering, or technical sales in OEM / precision parts / assembly manufacturing industries. At least 3 years in a supervisory or managerial role. Strong knowledge of mechanical components, machining, and assembly processes. Proven track record of managing key OEM accounts and technical sales cycles. Excellent communication, leadership, and negotiation skills. Fluent in English; additional languages are an asset. Willingness and ability to travel internationally frequently.

Key Competencies

Customer-oriented mindset with strong technical acumen. Leadership and team development. Analytical and data-driven decision-making. Strong project management and coordination skills. Highly cooperative and effective in cross-functional teams. Professional integrity and accountability.

Compensation Range

Base Salary:

CAD $80,000 - $110,000 (depending on experience and technical expertise)

Bonus/Incentives:

10%-20% performance-based bonus, tied to sales targets and company performance

Total Annual Compensation:

CAD $90,000 - $130,000
Job Type: Full-time

Pay: $90,000.00-$130,000.00 per year

Benefits:

Dental care Extended health care Paid time off Vision care
Work Location: Hybrid remote in Port Coquitlam, BC V3C 6P3