Job Description

DescriptionPosition at EzraJob Role: Sales Enablement Knowledge & Content Coordinator
Location: Toronto, Canada (Hybrid - 3 days/week in office)Who we areEZRA delivers the highest quality professional coaching to employees using industry leading app-based technology. We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.With 50+ years\' experience delivering world class coaching in 66 countries we\'re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world\'s leading companies with high impact, 1:1 personalized coaching.At EZRA we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.Now, everyone can be better with a coach.The RoleWe\'re all about ongoing learning and growth of our people, and our Sales Enablement function is key to facilitating this for our Sellers!We\'re looking for a Sales Enablement Knowledge & Content Coordinator to play a fundamental role in our Sales Enablement team at EZRA. In this role, you will be responsible for maintaining sales content, document refreshes, sourcing new content from subject matter experts and publishing these to our knowledge base (Unily), ensuring the correct resources are in the correct place and managing that all sales collateral is updated and relevant to our audience.The TeamThis role reports to Sales Enablement Manager.What You\'ll DoYou are a self-starter, who collaborates both within our Sales Enablement team and with our stakeholders. You are organized, and well versed with managing deadlines and work well under pressure.Through our Knowledge Base (Unily) and collateral our Sales organization depends on, you\'ll manage updates to this content in response to feedback, ongoing change initiatives, alignment to development programs and ongoing improvements that you\'ll identify in this role.Responsibilities within this role include, but are not limited to:

• Manage changes within our knowledge base (Unily)
• Work with internal stakeholders to identify and include appropriate and relevant content in our knowledge base in alignment with business priorities and in response to immediate needs (proactive and reactive content planning)
• Monitor relevance of articles, consistently optimize, update and re-evaluate relevancy of topics for users
• Responsible for knowledge management across our SharePoint
• Work across projects and priorities simultaneously within the Sales Enablement portfolio
• Manage assigned projects, ensuring changes are addressed and content updated, risks are flagged and communicated in real time.
• Work with wider Sales Enablement team to identify content gaps in the training material, marketing material and sales assets.

About you

• A trained technical writer with a completed certificate is desired (or currently working towards this)
• Highly organized with the ability to prioritize in a fast-paced environment
• Strong communicator, able to build relationships and a network
• Keen on visual design and capability to produce visually appealing content
• Passionate about supporting employees and our mission of making a difference
• Analytical and detail-oriented in producing high quality materials
• 2+ years in a similar role

What we offer

• Your own world-class coach
• Regular team social events
• Flexible working hours
• Contribution to a wellbeing app (think meditation, fitness, sleep!)
• A weekly wellbeing hour and much more!
• Competitive benefit package
• Global leading organization

We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

LHH