Job Description

Job ID R0005993 Date posted 08/21/2023

Summary

Reporting to the Sales Development Representative Manager, the Sales Development Representative is responsible for handling incoming customer interactions such as LiveChats, incoming phone calls, market qualified leads and providing an excellent customer experience.

Working with the Sales team, the Sales Development Representative will help grow revenue streams by connecting qualified leads and contacts to the appropriate territory sales representative.



Duties and Responsibilities

• Engage with and support prospective customers via our online chat platform
• Engage with potential new and current customers from marketing leads through cold calls and emails to identify opportunities and set up meetings/calls with sales representatives
• Provide excellent customer service by following through with prompt solutions to all customer inquiries
• Rigorously document communications and keep up to date the customer relationship management (CRM) database
• Contribute to team and departmental initiatives outside of day-to-day activities

Qualifications

• BSc with 0 to 1+ years of relevant experience.
• Science-based education with experiences that have an emphasis on active listening, self-direction, building customer relationships, timely follow up, strong communication, and teamwork.

STEMCELL Technologies is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.\xc3\x82 Driven by our love of science and our passion for quality, we see ourselves simply as \xc3\xa2\xc2\x80\xc2\x9cScientists Helping Scientists\xc3\xa2\xc2\x80\xc2\x9d \xc3\xa2\xc2\x80\xc2\x93 standing by our customers to provide outstanding products, technical support and training.\xc3\x82 We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.\xc3\x82 STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada\xc3\xa2\xc2\x80\xc2\x99s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.\xc3\x82

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

NOTE: STEMCELL\xc3\xa2\xc2\x80\xc2\x99s\xc3\x82 vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.

To apply, please select the \xc3\xa2\xc2\x80\xc2\x9cApply\xc3\xa2\xc2\x80\xc2\x9d button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.\xc3\xa2\xc2\x80\xc2\x8b\xc3\xa2\xc2\x80\xc2\x8b

Stemcell Technologies