Job Description

About the Role

We're looking for a friendly, organized Sales & Customer Support Representative to be the first point of contact for our clients. You'll handle incoming calls, emails, and walk-in inquiries while supporting the sales team with order processing, quotes, and follow-ups. This role focuses on helping customers, solving problems, and ensuring a smooth sales experience from first contact to delivery.

Key Responsibilities

Customer Interaction

Answer incoming phone calls and respond to customer emails in a professional, timely manner Greet walk-in clients and visitors at the showroom Provide accurate product information, pricing, and availability Assist customers with product selection and basic design/layout inquiries
Sales Support

Prepare and send quotes and sales order confirmations Follow up with clients regarding delivery schedules, order updates, or payment status Coordinate with internal departments (production, logistics, finance) to support customer needs Input and manage orders using CRM or order management software
General Administration

Keep customer records up to date in the CRM system Organize and maintain product literature and showroom materials Assist with invoicing or basic document handling as required

Qualifications

Required Skills & Experience

1-2 years in customer service, inside sales, or administrative support Excellent phone and email etiquette Strong attention to detail and organization Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to multitask in a fast-paced, customer-facing environment Fluent in English Bilingual fluency (Mandarin or Cantonese) to support a diverse client base.
Job Type: Full-time

Schedule:

Day shift Monday to Friday
Work Location: In person