Job Description

About the Role:

We are looking for a proactive and organized Sales & Customer Support Representative to assist our sales team and help ensure smooth daily operations. This role involves supporting customer communication, maintaining systems and documentation, and providing general administrative support to keep the team running efficiently.

Key Responsibilities:

Navigate and maintain data in Pipedrive CRM, ensuring accuracy and up-to-date information Provide superior communication and service to customers, responding promptly and professionally Answer incoming phone calls and direct inquiries appropriately Order and manage office supplies to ensure smooth operations Take clear, organized notes during meetings and distribute minutes to relevant team members Provide technical knowledge about our products to customers and prospects Support business development efforts by identifying new market opportunities Ensure accuracy and attention to detail in all documentation, records, and correspondence Support the sales team by preparing and sending contracts, drafting and managing email communications, and completing any additional tasks as required to ensure smooth sales operations

Qualifications:

Strong organizational and time management skills Excellent written and verbal communication abilities Experience with CRM systems (Pipedrive experience preferred) Detail-oriented, with the ability to manage multiple priorities Proficient in Microsoft Office Proven experience in sales or customer service roles, preferably in the animal nutrition industry Strong negotiation skills with a focus on achieving results

Experience Requirements:

Customer Service: Experience providing excellent service in a retail, sales, or client-facing environment Sales Experience: Previous sales experience is beneficial but not required Communication Skills: Strong verbal and interpersonal skills with the ability to engage customers and understand their needs Team Collaboration: Ability to work well with others to achieve sales targets and maintain a positive work environment Attention to Detail: Accuracy and thoroughness when preparing documents, emails, and other correspondence

Why Join Us:

At Greenway Animal Nutrition, you'll be part of a supportive team that values collaboration, efficiency, and clear communication. This is an excellent opportunity to develop your skills in sales support and office coordination within a dynamic, customer-focused environment. If you're passionate about animal nutrition and eager to make a positive impact, we invite you to apply and join our dedicated team at Greenway Animal Nutrition Inc.

Schedule & Work location:

Work Environment: In-office position Schedule: Monday to Friday Weekends: No weekend shifts required
Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Profit sharing Vision care
Work Location: In person