Job Description

About Galaxy Auto

Galaxy Auto is a fast-growing online retailer of automotive and outdoor products. We are committed to delivering high-quality parts, accessories, and innovative solutions to car and truck enthusiasts across North America. With both an online and retail presence, we pride ourselves on offering exceptional service, expert advice, and premium products that enhance every journey.

Position Overview

We are looking for a motivated and friendly

Sales & Customer Service Specialist

to join our team. In this role, you will be the first point of contact for our customers, providing expert product knowledge, answering inquiries, providing technical support & troubleshooting, and ensuring every customer has a positive experience with Galaxy Auto. You will also play a key role in driving sales, both in-store and online, by helping customers find the right products to fit their needs.

The ideal candidate has strong communication skills, a passion for customer service, and an interest in automotive and outdoor products. If you are dependable, solutions-oriented, and thrive in a fast-paced environment, we'd love to have you on our team.

The responsibilities, requirements, compensation, and other information for this role are detailed below.

Responsibilities

Greet customers and assist them in finding products suitable for their needs. Provide customers with information about products and services, taking orders and payment. Help customers in-person, over the phone, through email, and through live-chat. Manage and update product listings and advertisements across various channels including social media platforms and online classifieds. Respond promptly to customer inquiries via phone, email, and messaging platforms; follow up on sales leads and quote requests. Respond to any customer complaints and work with the customer to find a solution. Compile monthly sales and returns related reports for management. Occasionally help with loading and unloading of containers and shipments. Occasionally assist with installation or assembly of products.

Requirements

2+ years of sales or customer service experience Some knowledge or interest in the automotive and automotive parts industry. Self-motivated, organized, and comfortable working independently in a fast-paced environment. Strong communication and interpersonal skills. Quick thinking and solutions oriented. Able to lift products up to 20 kilograms.

Compensation

$20-23 per hour base salary, plus unlimited commission potential Bonus pay based on performance. Two weeks paid vacation per year (after probation).

Hours

On-site. Full time - 40 hours per week. May be required to work Saturdays. Can be discussed.
Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

Casual dress On-site parking Paid time off Store discount
Application question(s):

Do you have any knowledge of the automotive or automotive parts industries? Please describe.
Experience:

Sales or Customer Service: 2 years (preferred)
Work Location: In person