Job Description

THE OPPORTUNITY

Western Forest Products has an exciting opportunity for a Sales & Customer Service Intern to join our Vancouver Corporate office for either a 4 or 8-month term, starting in September 2023.

What You\xe2\x80\x99ll Do: The Sales & Customer Service Intern ensures the highest quality customer service and accuracy in order entry and fulfillment. As a liaison between Sales, Logistics, Finance, Supply Control and Manufacturing, the Sales & Customer Service Intern ensures that customer orders are entered accurately and communicated to divisions to ensure timely fulfilment. The Sales & Customer Service Intern will be a critical component of ensuring WFP meets its \xe2\x80\x9ccustomer promise\xe2\x80\x9d, which is executing flawlessly on delivery of orders on time and on spec as requested, with excellent service through the entire customer experience at WFP.

Who You Are: You\'re currently enrolled in a Wood Processing Program (or similar) and/or a post-secondary degree in Wood Science, Business or a related subject. If you\xe2\x80\x99re a curious learner and a solid team player, interested in data and analytics, with well-versed computer skills and basic understanding of workplace safety, we would love to have you! Bonus points for a desire to work in the forest products industry and previous experience in wood products manufacturing.

Work Environment: This role is to be performed in person at our Vancouver office.

RESPONSIBILITIES

Operations

• Providing timely customer service support to external customers \xe2\x80\x93 answering queries, investigating and resolving issues related to orders and shipping, as well as organizing customer visits where required;
• Providing support to Sales Managers and Sales Representatives, including order entry, analysis and building presentation and materials to support customer meetings, or sales strategy development and execution;
• Primary liaison between Logistics, Supply Control and Manufacturing to ensure customer orders are fulfilled;
• Liaising with Export Agents and Customers to provide issue resolution and shipping status and support;
• Liaising with the Credit Department regarding credit issues (late payments, GST/PST issues, credit limit issues) and developing credit reports
• Provide Sales Managers and Sales Representatives with information related to inventory, in order to achieve maximum shipping volumes;
• Monitoring, processing and shipping of Outside Purchases and be the main point of contact for related issues and queries;
• Coding of invoices in APFlo as needed;
• Put together market analysis reports for regions and/or potential new product lines, and;
• Other sales & customer service related duties as assigned.

QUALIFICATIONS

Education and Experience

• Currently enrolled in a Wood Processing Program (or similar) and/or post-secondary degree in Business, Wood Science or related subject;
• Excellent computer skills, with a particular emphasis on Excel, Access and other MS Office environment.
• Knowledge of Visual Basic, databases and sawmill specific systems (LISA, Lumber Track, etc) will also be helpful.
• Previous wood products manufacturing experience is preferred but not required

Skills, Knowledge and Required Competencies

• A basic understanding of workplace safety with a willingness to uphold safety standards
• A keen, inquisitive mind and a willingness to learn
• Strong data gathering and analysis skills
• Excellent communication and problem solving skills
• A positive attitude and an enthusiastic team player
• A desire to work in the forest products industry

YOUR CAREER

At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.

We provide a variety of on-the-job training and continuing education in many areas at Western to ensure you have the skills you need to succeed. Our promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.

WESTERN OVERVIEW

Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.

Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.

Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper. This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.

Western Forest Products