Job Description

About Rally at Sherwood Village:

Rally at Sherwood Village is a state-of-the-art pickleball facility that is passionate about delivering exceptional experiences to our members and guests. As we open our doors, we are looking for a friendly, energetic Customer Service Representative to be the welcoming face of our facility, ensuring a positive and seamless experience for everyone who visits.

Role Overview:

The Customer Service Representative will be responsible for greeting guests, handling inquiries, and assisting with membership services. The ideal candidate is a people-oriented team player with strong communication skills and a commitment to delivering top-notch customer service.

Key Responsibilities:

Greet members and visitors warmly, ensuring they feel welcomed and valued Answer questions about facility programs, memberships, and services Handle membership registration, payments, and account inquiries Assist with scheduling and court reservations Ensure the front desk area is clean, organized, and fully stocked Manage phone calls, emails, and customer inquiries promptly and professionally Collaborate with the team to support events and promotions Address and resolve member issues with a positive, solutions-oriented approach

Qualifications:

Previous customer service experience preferred, ideally in a recreational or fitness facility Strong interpersonal and communication skills Ability to work flexible hours, including evenings and weekends Proficiency with Microsoft Word and Excel; familiarity with club management software is a plus Positive attitude, attention to detail, and a team-oriented mindset Interest in pickleball or a willingness to learn about the sport

Why Join Rally at Sherwood Village?

Be part of a welcoming and growing pickleball community Opportunities for professional growth and development Employee benefits, including access to our facility and program discounts A supportive and engaging work environment

To Apply:

If you're enthusiastic about delivering outstanding service and being part of an active community, we'd love to hear from you! Please send your resume and a brief cover letter explaining why you're interested in the Customer Service Representative role at gm@rallyatsherwoodvillage.com

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 24 - 32 per week

Experience:

Sales: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Smart Serve (preferred) First Aid Certification (preferred) CPR Certification (preferred)
Work Location: In person