Job Description

Company Overview:

Do you love to travel? Do you want to share your passion with others and work alongside like-minded individuals? If so, WorldStrides is the place for you! Join our team and help students travel the world, gain new experiences, and turn their dreams into reality. Each year, WorldStrides sends hundreds of thousands of students around the globe, many of whom are first-time travelers, while enabling them to view themselves and other cultures in new ways. We need your help to change students' lives through travel! WorldStrides is the largest and most trusted student travel organization in North America. We have provided educational travel programs to over four million elementary, middle, high school, and university students since our inception in 1967. Through our two main brands in Canada, Brightspark and Explorica, teachers and students from across the country travel to destinations throughout North America, as well as Europe, Asia, Africa, South America, and Australia. Our mission is “Enriching Students' Lives through Experiential Travel.” We strive to achieve this by extending education into the worldwide classroom and providing unique opportunities for learning through seeing, experiencing, and interacting. WorldStrides has more than 1,500 employees worldwide who are personally committed to providing safe, life-enriching experiences for students. We strive to help teachers make an even greater impact on their students by educating and inspiring them in ways that textbooks alone cannot.

Role Overview

The Sales Coordinator's primary responsibility is to support the client through the entire sales process and perform all the necessary administrative tasks associated with this function. The SC will be the key liaison between the Client, the Sales Consultants, the Tour Coordinators and Accounts Receivable to ensure the customer journey is well supported. The SC will also ensure that each department has timely and accurate information about each file. This role is vital in helping the company achieve its sales targets and strengthen internal relationships.

Location

Toronto – flexible work arrangement

What's in it for you?

• Opportunity to fuel personal growth within WorldStrides
• Opportunity to travel and join tours around the world
• Flexible work schedule that provides for on-site, remote and virtual office opportunities
• 60% RSP Match, Volunteer Days, 4 Weeks of PTO + Holidays
• Flexible Summer hours
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Tuition reimbursement and certification assistance

Responsibilities:

• Activate/Book quotes and issue agreement
• Assemble agreement packages for client delivery
• Ensure client contracts are accurate and complete
• Configure the Portal, updating and refreshing as required
• Monitor client status during sales cycle to ensure clients are meeting deadlines and information is being passed to operations and accounting as needed
• Input all registration, deposit and payment information
• Maintaining a complete understanding a client file to include content and costing
• Manage passenger numbers to ensure accuracy using the Web Portal and CRM
• Prepare and coordinate all PIE packages and liaison with schools for delivery
• Answering client/parent calls and assisting them by answering any questions and concerns in a professional and friendly matter
• Collection of all monies from clients
• Assemble Operations File and provide to Tour Coordinator Team Lead
• Support the Tour Coordinators by collecting outstanding client details necessary for completion of the file
• Collect room list assignments and set-up within the Web Portal
• Manage rooming list changes as requested by clients
• Request and deliver client invoices ensuring all contract details are fulfilled

Minimum Qualifications

• University degree or diploma
• Detailed and Process Focused
• Proficient with Microsoft products and CRM tools
• Detail and process focused
• Possesses a strong and organized work ethic
• Advanced time management skills
• Excellent communication skills both written and verbal

Preferred Qualifications

. Knowledge of Travel Industry

. Demonstrated Ability to handle Customer Service Calls

. Experience within a travel agency, educational institution or related industry/environment

. Bilingual in French would be an asset

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws. Requirements:

• Activate/Book quotes and issue agreement
• Assemble agreement packages for client delivery
• Ensure client contracts are accurate and complete
• Configure the Portal, updating and refreshing as required
• Monitor client status during sales cycle to ensure clients are meeting deadlines and information is being passed to operations and accounting as needed
• Input all registration, deposit and payment information
• Maintaining a complete understanding a client file to include content and costing
• Manage passenger numbers to ensure accuracy using the Web Portal and CRM
• Prepare and coordinate all PIE packages and liaison with schools for delivery
• Answering client/parent calls and assisting them by answering any questions and concerns in a professional and friendly matter
• Collection of all monies from clients
• Assemble Operations File and provide to Tour Coordinator Team Lead
• Support the Tour Coordinators by collecting outstanding client details necessary for completion of the file
• Collect room list assignments and set-up within the Web Portal
• Manage rooming list changes as requested by clients
• Request and deliver client invoices ensuring all contract details are fulfilled