Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Consultant - Mens Apparel
The Sales Consultant - Mens Apparel develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.
Specific responsibilities include (but are not limited to) the following:

• Sell from the entire store and wardrobe customers from head to toe
• Develop long term customer relationships by engaging customers, and cultivate new customers by introducing them to Holt Renfrew
• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.

The ideal candidate:

• Proven ability to exceed sales targets
• Knowledgeable of wardrobing and styling techniques
• Expertise in establishing customer relationships which translate into sales; is empathetic
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of three or more years experience in a commission sales environment
• Prior retail sales experience in a luxury environment preferred

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Skills Required