Job Description

Job Summary

The Sales Consultant is responsible for promoting and selling retirement living suites and services by building relationships with prospective residents and their families. The role focuses on achieving occupancy targets through lead management, tours, presentations, and follow-up, while providing a compassionate, informative, and professional sales experience aligned with Canadian seniors' housing standards.

Key Responsibilities

Generate and manage leads through inquiries, referrals, walk-ins, events, and community outreach Conduct personalized tours of the retirement community for prospective residents and families Explain accommodation options, care services, amenities, pricing, and contract terms clearly and ethically Build trust-based relationships with seniors, families, healthcare professionals, and referral partners Follow up consistently with prospects via phone, email, and in-person meetings Meet or exceed monthly and annual occupancy and sales targets Maintain accurate records in CRM systems (e.g., lead status, tours, deposits, move-ins) Coordinate move-in processes with operations, nursing, and hospitality teams Participate in marketing events, open houses, and community presentations Stay informed on competitors, market trends, and provincial regulations related to retirement living Ensure all sales activities comply with provincial legislation (e.g., Retirement Homes Act in Ontario)

Qualifications & Experience

2+ years of sales experience (retirement living, real estate, hospitality, healthcare, or service-based sales preferred) Experience working with seniors or families in emotionally sensitive decision-making environments is an asset Post-secondary education in business, marketing, healthcare administration, or related field is an asset Valid driver's license and access to a vehicle (often required for community outreach)

Skills & Competencies

Strong interpersonal, communication, and listening skills Empathy, patience, and professionalism when working with seniors and families Proven ability to close sales and manage a consultative sales cycle Excellent organization, time management, and follow-up skills Comfortable using CRM software, MS Office, and email marketing tools Ability to work flexible hours, including evenings and weekends as needed
Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

On-site parking Paid time off
Work Location: In person