Job Description

As a key member of the Island Honda team, the Sales Consultant brings to life the Honda Driving Excellence Experience. This position reports to the Sales Manager and is responsible for managing all aspects of the New and Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond where the Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and focused on achieving sales targets.

The Sales Consultant is an expert listener and is a master at executing each process within the Sales cycle. The Sales Consultant is results oriented and has an eagle eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.

As a team player the Sales Consultants strives to develop collaborative relationships throughout the dealership.

Responsibilities

Greet and welcome customers in a prompt, friendly and courteous manner.

Listen to customer needs and take-action, assist customers in understanding the offering and then selecting an appropriate vehicle.

Create a customer base through effective contact methods that make sense for the customer.

Make prospecting calls and follow-up with customer within specific timeframes.

Listen to and document customer needs and expectations throughout the sales visit. Keep detailed records of all interactions with customers.

Handle all customer queries and concerns with a genuine intent to solve their problem.

Prepare for the delivery of vehicle. Ensures all details of the delivery are completed and all documentation/paperwork is completed in an accurate and timely manner.

Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Be knowledgeable and able to clearly explain technical features, options and their benefits, specials and updates.

Develop and maintain full knowledge about the industry.

Keep up to date with products, accessories, prices and key features of major competitors.

Skills and Competencies:

Excellent interpersonal skills with an upbeat and engaging attitude.

Excellent verbal communication a pleasant demeanor.

Excellent customer service skills including listening and the ability to impact and influence others.

Organized and an attention to detail with the ability to document customer needs.

Flexible and open to change; take on special tasks as needed.

Basic computer skills.

Ability to manage customer complaints and to solve difficult problems. Results Oriented and Accountable.

Education and Experience:

Grade 12 High School or equivalent.

Experience in automotive sales would be an asset.

Holds a valid driver's license.

Able to operate manual and automatic transmissions.

Why Work with Us:

A competitive benefits and compensation plan.

Opportunity to achieve personal growth, ongoing training, and support.

Job Type: Full-time

Benefits:

Dental care Extended health care
Work Location: In person