Job Description

This position is located at our COURTENAY location under the guidance and support of our new Branch Manager, Kevin Kelly. As a 15 year veteran in the RV industry, Kevin is excited to build and expand our team to ensure we can offer an exceptional experience to every guest that walks through our doors.

Who are we?

Arbutus RV has been helping Vancouver Islanders explore the open road since 1988. With seven locations across the Island, we've grown to become the largest RV dealer on Vancouver Island--and one of the most trusted in British Columbia.

Our team is passionate about adventure, guest experience, and community. Whether it's helping families find their first RV or supporting seasoned travelers with parts and service, we pride ourselves on delivering friendly, professional, and reliable experiences every step of the way.

At Arbutus RV, we're more than just a dealership--we're a group of people who believe in the RV lifestyle, in supporting our local communities, and in creating lasting memories for our guests. If you're looking to join a dynamic, growing company where teamwork and passion drive success, we'd love to hear from you!

Who You Are

You love people, have a strong sales background and a passion for outdoor adventures! As an RV Sales Brand Ambassador, you will represent our company's brand and promote our range of recreational vehicles (RVs) to potential guests. You will create awareness, generate excitement and ultimately drive the sales of our amazing products. You have excellent guest experience skills to support guests from the moment they walk into our showrooms to learn about our RVs through to their memorable delivery day experience

Do you have a desire to succeed, a willingness to be on a continuous learning program, and a genuine desire to help our guests? If you are up to the challenge and ready to take on a new and financially rewarding career, we want to hear from you!

What We Offer

A competitive commission structure. A comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, and a healthcare spending account An RRSP match. Employee discounts on all our products and services!
Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We have monthly celebrations of staff in each of our locations, annual staff appreciation events for everyone, and we are closed between Christmas and New Year's to give our staff time to be with their families.

Essential Job Functions

Guest Engagement & Relationship Management

Greet and qualify prospective guests, understanding their needs, lifestyle, and budget.
2.

Sales Process Execution

Conduct product demonstrations, RV tours, and test drives to highlight key features and benefits. Present financing, and trade-in options in coordination with the finance department. Negotiate pricing and close sales while meeting dealership or company profit goals. Prepare and process sales paperwork accurately.
3.

Product Knowledge & Expertise

Stay updated on current RV inventory, including specifications, features, and upgrades. Understand competitive products and market trends to position offerings effectively. Explain technical details such as towing capacity, power systems, appliances, and maintenance requirements. Educate guests on available add-ons, service packages, and extended warranties.
4.

Inventory & Showroom Management

Ensure RVs are properly staged, clean, and ready for presentation to guests. Coordinate with service and prep teams to ensure units are delivered in top condition. Provide feedback to management regarding guest preferences, popular models, and inventory needs.
5.

Marketing & Lead Generation

Participate in RV shows, dealership events, and community outreach programs. Use CRM systems to track leads, opportunities, and follow-ups. Assist in creating social media or online content showcasing available RVs and promotions. Collaborate with management teams to implement promotional campaigns.
6.

Compliance & Customer Satisfaction

Adhere to all provincial and federal regulations regarding RV sales. Conduct thorough RV orientation/walk-throughs for new owners to ensure satisfaction and reduce returns. Handle guest concerns and coordinate solutions with service or management teams. Strive to achieve high CSI (Customer Satisfaction Index) scores.
7.

Performance & Professional Development

Meet or exceed monthly/quarterly sales targets. Stay informed about new models, RV technology, and industry regulations through training and certifications. Participate in team meetings to share insights and strategies for improving sales performance. Build trust and rapport by providing expert advice on RV types, floorplans, and features. Maintain ongoing relationships with guests to encourage referrals, repeat sales, and service loyalty. Follow up with leads from walk-ins, phone calls, website inquiries, trade shows, and RV expos.

Essential Job Skills

Guest Service Excellence

- Ability to build rapport, actively listen, and provide tailored solutions to meet guests needs.

Strong Communication Skills

- Clear, persuasive verbal and written communication for explaining features, financing options, and closing deals.

Sales & Negotiation Ability

- Proven track record of achieving sales targets, handling objections, and finalizing profitable agreements.

Product Knowledge

- Understanding of RV models, floorplans, towing requirements, and lifestyle benefits (or willingness to learn quickly).

Technical Aptitude

- Ability to explain and demonstrate RV systems (appliances, power, plumbing, towing capacity) in simple terms.

Organizational Skills

- Strong ability to manage leads, schedule follow-ups, and maintain accurate sales documentation.

Adaptability & Problem-Solving

- Capable of addressing guest concerns and finding creative solutions to close sales.

Team Collaboration

- Ability to work closely with finance, service, and management teams to deliver a seamless guest experience.

Self-Motivation & Drive

- Goal-oriented, with initiative to pursue leads, follow up, and consistently exceed sales expectations.

Computer & CRM Proficiency

- Comfortable using dealership software, CRM systems, and digital communication tools.

Professionalism & Integrity

- High ethical standards, compliance with state/federal regulations, and commitment to customer satisfaction.

licensing

- Ability to obtain a VSA license and carry a current drivers license.
Send in your resume today and let's get you started on your new career in 2025!!

We thank you all for your interest in joining our team. Only those successful applicants will be contacted for further review.

Job Types: Full-time, Permanent

Pay: $50,000.00-$100,000.00 per year

Benefits:

Company events Dental care Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Store discount
Experience:

Sales: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person