Job Description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork - where every team member plays a role in shaping our brand's legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we'd love to have you on our journey!



At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Roots is not only a brand, it's a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

Nature & Scope:

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key accountabilities and responsibilities include the following

Display a "customer comes first" attitude. Ensuring that customer loyalty is built and maintained Resolving customer issues effectively at store level in a timely and positive manner. Be a team player and contribute to the stores' success. Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep. Keep current on our product and service updates Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays. Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills

Excellent presentation skills in a retail environment Upbeat, optimistic, passionate and friendly Ability to understand the needs of the customer Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required

Retail experience preferably in apparel Demonstrated ability to develop relationships with customers Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation. Self-starter and uses good judgment in all situations.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.