Job Description

The Promotions Sales Associates function is primarily Customer Service; the ability to retrieve carts on an ongoing basis in a safe and efficient manner ; assist with carryout of merchandise that may be up to 75lbs in weight, all while providing customer service and ensuring regular maintenance is being conducted.



RESPONSIBILITIES AND TASKS



Customer Service


Provides excellent customer service to all customers entering the store Smiles, makes eye contact and greets customers. Guides customers to the locations of requested items. Locates products in the warehouse Responds to and handles customer enquiries, requests and concerns in a timely manner, over the phone and in person. Deals with challenging situations in a professional manner. Keeps up to date with in-store promotions, in-store deals and product locations.


OPERATIONS


Ensures that retail basic tasks are executed efficiently (stocking, labels, facing etc.) Stocks shelves and merchandise display areas using modules and planograms as guidelines. Fills aisle side panels, and bases Ensure all items are signed and located Operate computers and EFD's proficiently, as your main tools Retrieve on line orders and assist customers at pickup Performs cart and carryout duties as a main part of your regular tasks Engages in learning activities and listens to feedback to improve Complies with company, store and department policies Abides by all health and safety regulations. Reports any observed or potential hazards immediately. Uses professional language and maintains a professional appearance (Uniform, hygiene, grooming and nametag) when interacting with others. Completes other tasks, as required.




REQUIREMENTS


Basic math, and typing skills Effective written and oral communication skills in English (eg probing, listening etc.) and the ability to maintain professional communication, even in challenging situations. Ability to work under minimal supervision with computerized systems Previous Canadian Tire retail experience is an ASSET




REQUIRED SKILLS AND ABILITIES


Positive attitude,

reliability, punctualityand solid work ethic are essential Ability to adapt and cope with challenging and changing situations Highly approachable, customer-orientated individual who thrives on offering exceptional service to customers Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes Strong belief in the Canadian Tire Values of

honesty, integrity and respect*.





PHYSICAL DEMANDS AND WORKING CONDTIONS


Standing /walking for 8 hrs. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy" - up to 75 lbs. Lifting and turning repeatedly throughout the shift Lifting above the shoulder, from floor to shoulder and floor to waist. Ability to go up and down a ladder while carrying merchandise. * Walking and carrying things at the same time and pushing/pulling as required.