Job Description

Company DescriptionDreaming of a career change? Join Endy\'s inaugural retail experience opening in Sherway Gardens. This collaboration between Endy and Sleep Country Canada capitalizes on the in-store techniques and expertise that SCC have fine-tuned and perfected over the last 29 years combined with Endy\'s product assortment, innovative brand and customer following.Customers will be able to receive a memorable shopping experience and amazing customer service in our new Retail Store that Canadians have come to know and love Endy for. We\'re looking for Sales Associates to be at the heart of the customer experience, receiving sales guidance and support from Endy and Sleep Country while bringing this digital brand to life in a retail store.Company DescriptionEndy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada\'s largest direct online-only mattress stores. The brand\'s mission -- to help all Canadians get a better night\'s sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country.In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.The recipient of Great Place to Work\xe2\x84\xa2\xef\xb8\x8f Certification 5 years in a row (2018-2023) and Waterstone Canada\'s Most Admired Corporate Cultures Award (2021-2023), Endy is dedicated to fostering an inclusive work environment for all. Being Better Than Yesterday\'s Best, Giving Help Freely, and Valuing The Company Like It\'s Your Own are just a few of the values that the Endy team works towards together.Our Endy Way values shape who we are and push us to be a Dream Team. A dream team is about pushing yourself to be the best team member you can be, knowing and owning your position, and caring intensely about your team members. It is also a place where people bond around shared values and feel valued.Why members of our Sales team love working at Sleep Country:

• Diverse and inclusive work environment
• No caps on Commission; Monetary Bonuses; Monetary Sales Contests
• We will invest in you and provide extensive sales training on our products and services
• Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world\'s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada\'s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital

Location: Sherway Gardens Mall - 25 The West Mall, EtobicokeAs a Sales Associate you will:

• Engage with customers to identify their needs and wants, promote our quality products and service offerings
• Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
• Work together as part of the Sales team to exceed goals and expectations
• Represent both the Sleep Country and Endy brand with best-in-class customer experience, helping customers with their inquiries
• Efficiently process sales orders via tablet or point of sale
• Capture email addresses, customer insights and product experiences to report back to the team

QualificationsThe Qualifications and Experience we like to see:

• Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
• A positive, optimistic attitude and a strong customer focus
• Be ambitious and willing to commit to continuous education and learning
• Critical thinking skills and the ability tackle problems on your own
• Knowledgeable in Mac and Google Suite systems
• Zendesk or other help desk system knowledge is an asset
• Familiarity with Shopify or online store management systems is an asset
• Available to work days, evenings and weekends

Additional InformationCommitment to Equity, Diversity, Inclusion & Belonging (EDI&B)At Sleep Country, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.About Sleep Country CanadaSleep Country is Canada\'s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada\'s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit .

Sleep Country