Job Description

About Us

Maple Craft Inc., located in Calgary, AB, is a dynamic small business known for its agility and professionalism. Our work environment is characterized by:

A positive and supportive atmosphere Opportunities for personal and professional growth A modern office setting

Job Summary:

We are seeking a full-time Sales Representative to join our team on-site. In this role, you will focus on identifying and developing new business opportunities, enhancing customer relationships through exceptional service, preparing proposals and presentations, negotiating terms, closing sales, and ensuring customer satisfaction. Collaborating with the sales team, you will work towards achieving revenue targets and sales goals. As a member of Maple Craft Inc., you will benefit from additional perks and incentives tied to your sales performance.

Duties:

Engage in technical sales discussions, negotiate, and close deals Exhibit excellent phone etiquette for handling customer inquiries Provide exceptional customer service throughout the sales process Greet and assist walk-in customers with a friendly and professional attitude Manage incoming calls, emails, and customer inquiries Maintain and build strong relationships with existing and new customers Knowledge of the smoking accessories industry is advantageous Serve as the primary point of contact for assigned B2B accounts Develop a deep understanding of the customer's business needs and objectives Identify opportunities to upsell and cross-sell products and services Develop and implement strategic sales plans to achieve company targets and expand customer base. Lead and motivate a team of sales professionals, providing guidance, coaching, and performance monitoring. Develop and implement sales strategies to drive business growth, improve market share, and achieve revenue targets. Develop and execute promotional campaigns to increase product and service visibility and drive sales.

Requirements:

Proficiency in English; bilingual skills are a plus 1-3 years of experience in customer service, account management, or front desk roles Excellent interpersonal and communication skills (written and verbal) Strong organizational skills with the ability to multitask and prioritize effectively Strong sales and customer relationship management abilities Capability to identify and develop new business opportunities Previous experience in technical or retail sales preferred Outstanding phone etiquette and communication skills Exceptional customer service skills to ensure satisfaction
Join our team as a Sales Associate and embark on a rewarding career path with opportunities for growth and development.

Job Types: Full-time, Permanent

Pay: $16.00-$20.00 per hour

Benefits:

Paid time off Vision care
Education:

Bachelor's Degree (preferred)
Experience:

sales: 1 year (required) Customer service: 1 year (required) B2B sales: 1 year (required)
Work Location: In person