Job Description

Title:

Sales Associate

Reports to:

Director of Retail Services

Department

: Permanent

Status:

Casual On-Call

Work Hours:

Monday - Friday

Compensation:

$18.50-$21.00/hr

The salary range represents the minimum and maximum salary for the position. Employees are usually hired between the minimum and mid-point of the salary range.

About Us:

The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.

BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:

We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture. We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves. We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees. We foster a workplace where clear communication, transparency, and accountability are prioritized.

Why Work With Us:

Free coffee and tea, and discounts at BCITSA food and retail locations Free access to BCIT fitness facility Fun team environment Everyone works towards enhancing student life

The Opportunity:

The Sales Associate is responsible for providing exceptional customer service and retail support at BCIT Student Association's clothing store, Geared Up locations. This includes assisting customers with apparel and merchandise, managing inventory, maintaining visual standards, processing transactions, and supporting store operations. The Sales Associate plays an important role in creating a welcoming and inclusive environment, while embodying BCITSA's equity, diversity, and inclusion values in all customer and team interactions.

What You Will Do:

Customer Service Standards:

Greet and acknowledge all customers, offer assistance and be responsive to customer inquiries Engage with customers to understand their needs and recommend products accordingly Perform related administrative duties such as answering phone calls Address customer inquiries and complaints professionally, escalating to the management or when needed Maintain up-to-date knowledge of current stock, trends, promotions, and store events Perform a full cycle of transactions efficiently and accurately including applying discounts and exchanging or refunding products Represent the BCITSA retail brand professionally and provide consistent customer experience at all event locations.

Merchandising & Inventory:

Ensure merchandise is well-stocked, neatly displayed, and tagged according to visual merchandising standards Participate in receiving, unpacking, and tagging inventory shipments Conduct inventory counts and assists in loss prevention efforts Write off or return damaged, outdated, or unsellable merchandise as instructed by management

Operational Duties:

Follow all store opening and closing procedures, including cash handling and securing premises Maintain a professional appearance and adhere to the store dress code Open and close the store including activating/deactivating alarms and securing the premises Maintain communication with the manager regarding shift activities, operational concerns, or incidents during shifts Support and participate in external events and pop-up store setups as required, including transporting merchandise, setting up displays, and providing customer service on-site Assist in the packing, transport, and restocking of inventory before and after events Ensure store appearance follows BCITSA standards Follow all procedures including daily cleaning and maintenance of the store Operating a POS system and processing transactions Monitor and process e-store purchases, including preparing packages for pickup and shipping Communicating any issues to the manager regarding fulfilling orders

About You

With a proactive, engaging attitude you are someone who promotes customer service, teamwork, and communication in line with our culture and objectives. You are positive, customer-orientated, and resourceful in your abilities to support the operation of BCITSA Retail Services.

EDUCATION & EXPERIENCE

Grade 10 or equivalent Previous experience in clothing retail is considered an asset

Knowledge & Abilities:

Ability to use POS systems, inventory software, and Microsoft 365 tools effectively Proficient in the English language (verbal & written) with strong interpersonal and communication skills Build knowledge of retail products to effectively sell and address customer needs Develop and maintain a good knowledge of campus layout, building names and BCITSA services, in order to provide directions to students and visitors Ability to focus attention on customer's needs, remaining calm and courteous at all times Previous customer related experience an asset A valid driver's license is an asset

REQUIREMENTS:

Must be flexible in terms of scheduling, including weekends and peak retail periods as required Able to lift and carry up to 11kg (25lbs), bend, crouch, climb, and walk and stand for long periods; pull a cart with some supplies, recycled cardboard etc. Must be able to perform cleaning duties, such as mopping and sweeping floors, and cleaning counters This position is required to perform repetitive movements
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

BCITSA respectfully acknowledges that the land on which BCIT's main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the S?l ? ilw?ta?/Selilwitulh (Tsleil-Waututh), S?wx_wu7mesh Uxwumixw (Squamish), and x? m??k??y?? m (Musqueam) First Nations .

Job Types: Permanent, Casual

Pay: $18.50-$21.00 per hour

Benefits:

Discounted or free food Flexible schedule Store discount
Work Location: In person