Job Description

Key Responsibilities:

Lead Management & Nurturing: Act as the first point of contact for inbound sales leads via phone, email, and our website. Qualify leads, schedule estimates, and ensure a seamless handoff to our on-site team.

Customer Relationship Management (CRM): Maintain and update our CRM system (e.g., Salesforce, HubSpot) with accurate customer information, interactions, and sales pipeline status. Sales Support: Assist the Sales Manager in preparing sales reports, presentations, and performance dashboards. Analyze sales data to identify trends and opportunities for growth. Client Communication: Proactively follow up with existing and potential customers to build strong, long-lasting relationships and ensure high levels of customer satisfaction. Digital Outreach: Support the development and execution of email marketing campaigns and other digital sales initiatives to engage our customer base. Team Collaboration: Work closely with the remote administrative team and the on-site production team to ensure a cohesive customer journey from initial inquiry to job completion. Process Improvement: Help identify and implement improvements to our sales and customer service processes to enhance efficiency and effectiveness.

Required Qualifications & Skills:

Proven experience (2+ years) in a sales, customer service, or sales support role. Experience in the automotive industry is a significant asset but not required. Exceptional verbal and written communication skills, with a professional and persuasive phone manner. Strong proficiency with CRM software and Microsoft Office/Google Workspace. Self-motivated and disciplined, with the ability to work independently and manage time effectively in a remote environment. A problem-solver with a positive attitude and a strong customer-focused mindset. Excellent organizational skills and a keen attention to detail. Must have a dedicated, quiet home office space with a reliable high-speed internet connection.

What We Offer:

A competitive salary plus a performance-based bonus structure. The flexibility and work-life balance of a fully remote position. A comprehensive benefits package (health, dental, vision) after the probationary period. Opportunities for professional development and career growth within a stable, family-owned business. A supportive and collaborative team environment.
Job Types: Full-time, Part-time, Permanent

Pay: $50,853.00-$72,800.00 per year

Expected hours: 25 per week

Benefits:

Casual dress On-site parking Store discount
Work Location: Remote