Job Description

OVERVIEW
Established in 2012, BlackboxMyCar is the largest distributor of dash cams and automotive products in North America. We partner with the best-in-class manufacturers to bring top quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions. We are currently looking for a hardworking and dynamic Sales Representative to join our in-house team in Richmond, BC at our head office. This position is open for full-time or part-time (minimum 3 days a week). You must be able to work on Saturdays once or twice a month (a weekday will be swapped).
At BlackboxMyCar, we pride ourselves in making sure each and every customer gets treated fairly and with respect. Our team is committed to offering the highest tier of pre- and post-purchase customer service everyday.
YOU'LL BE A GREAT FIT IF YOU CAN...

• 
  
• Greet & assist all customers via phone, email, in-person, text message, and live chat
• Provide and address sales inquiries and technical support via the modes of communication above, as well as general customer service
• Input, handle, and ensure customer orders, inquiries, messages, etc. are dealt with in a prompt and professional manner
• Develop and maintain relationships with current and prospective customers
• Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns
• Collaborate cross-departmentally to ensure customer requests, orders, issues, etc. are resolved and followed up in a timely manner
• Provide and deal with RMAs, and then testing and processing them
  
• Routinely test out new dash cams and related products and writing articles on them for blogs, videos, education, etc.

• 
  
• Excellent at multitasking
• Precision-oriented
• Excellent at communicating

• 
  
• Customer service experience
• 60+ WPM typing speed
• Familiarity with eCommerce platforms such as Shopify, Amazon and eBay