Job Description

Marketing & In-Store Customer Support Associate

About Us

Advanced Flooring Waterloo is a retail flooring business providing high-quality flooring and wall

covering solutions and installation services to customers across Waterloo Region. Our mission

is to deliver premium products alongside exceptional customer experiences--both in-store and

online.

Position Overview

We are seeking a full-time associate with a background in Marketing or Business who is

enthusiastic about customer service, sales, and marketing. This role combines in-store

customer support with marketing and digital responsibilities. You will be the friendly face

greeting customers, helping them find the right flooring, while also supporting our website and

marketing efforts.

This is an in-person position at our Waterloo store and requires someone who enjoys

engaging with people and driving sales through excellent customer experiences.

Key Responsibilities

In-Store Customer Support & Sales

? Greet and welcome customers into the store.

? Assist customers with product selections, providing knowledgeable and friendly service.

? Guide customers through flooring options and help them make informed purchasing

decisions.

? Prepare and present estimates, invoices, and sales documents.

? Ensure samples, displays, and the showroom are organized, clean, and appealing.

Marketing & Digital

? Create and manage social media content to engage followers and build brand

awareness.

? Design and send email campaigns (Mailchimp) to highlight promotions, new arrivals, and

updates.

? Support ongoing marketing efforts to drive customer traffic and sales.

? Help maintain the company website by updating product listings and ensuring content is

accurate and engaging.

Store Support

? Assist with general upkeep of the store, including showroom, displays, kitchen,

bathroom, and warehouse areas.

? Help move flooring samples and boxes when needed.

Qualifications

? Degree or diploma in Marketing, Business, or a related field.

? Strong communication and interpersonal skills with a customer-first attitude.

? Interest in sales, retail, and customer engagement.

? Experience with social media, email marketing (Mailchimp), and basic website

management.

? Detail-oriented, organized, and able to multitask effectively.

? Comfortable with some physical work (lifting samples and flooring boxes).

Compensation

? $20/hour, full-time position.

Why Join Us?

This is a unique opportunity to combine your marketing skills with hands-on customer

service and sales. You'll play a key role in shaping both our in-store experience and online

presence, while being part of a supportive and growing business. If you enjoy helping people,

building relationships, and using your marketing expertise to make an impact, we'd love to hear from you!

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Ability to commute/relocate:

Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Work Location: In person