Job Description

ConsumerCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of each loan from credit adjudication through to contract administration, customer service, default management and post-charge-off recoveries. ConsumerCapital Canada offers unsecured personal loans up to $12,500 through online platforms. The team\xe2\x80\x99s core focus is to provide every customer with a secure, fast, and personalized experience through every stage of their financial journey. When it comes to our customers, partners, and each other, we are always motivated by doing the \xe2\x80\x9cright thing\xe2\x80\x9d. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth. What your day and week could look like Working in partnership with the Credit and Funding team, a Sales Agent plays an essential role in increasing our approved-to-booked ratio. This includes:

• Meeting and exceeding sales targets by:
• Making outbound/handle inbound solicitation calls.
• Adhering to established service levels.
• Leveraging SMS/email to improve contact rates with customers.
• Facilitating loan application approvals with data entry accuracy, collection of required supporting documents and file complete.
• Following up on any outstanding emails and phone calls/voice mails from the previous business day(s).
• Reading and analyzing daily sales report and Salesforce dashboards.
• Contributing to sustaining an open channel of communication between partners and sales team through:
• Liaising with the Credit and Funding Team to resolve any partner concerns regarding a loan application or any other relationship or service issues.
• Handling any partner complaints or escalations while maintaining exceptional levels of service.

How you bring your passion for success:

• One or more years of experience in a telephone sales environment.
• Experience in contact centre and/or consumer lending settings is an asset.
• A commitment to exceptional customer service.
• Outstanding ability to build rapport with internal and external customers by telephone, SMS, and email.
• Ability to juggle competing priorities with a sense of urgency while maintaining attention to detail and team targets.
• A high degree of accuracy within a fast-paced environment.
• Excellent analytical, problem-solving, and troubleshooting skills in a timely manner.
• Upbeat and results-oriented team contributions.
• Dependability, self-motivation and personal accountability.
• Capacity to toggle between working independently and collaboratively.
• A dedication to the combined team and personal success
• Fluent ability to write and speak business information in English.
• Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Word, and Outlook.
• Motivation and drive towards continuous learning and growth within your role and the company.

What you can expect from us Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others.
• An environment where creative, innovative thinking is encouraged.
• Health and dental coverage for you and your family
• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as 5 personal days/year.

Additional Information \xc2\xb7 Priority will be given to candidates with availability and flexibility to work shifts during days and afternoons. Shifts will run between 8 a.m. and 7 p.m. EST. \xc2\xb7 To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience. Next Steps Adding to our team is one of the important steps that happens in our business. We\xe2\x80\x99ve taken the time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. ConsumerCapital Canada is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills. Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process. Job Type: Full-time Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Toronto, ON