Job Description

JOB TITLE:

Sales Administrator

ABOUT:

URstore is a Custom Clothing Services E-commerce (SAAS) Co.. We have a small but mighty team in-house (Vancouver office) marketing, selling, producing and delivering quick response online orders (on-demand & in bulk). Our diverse markets include; Companies, Non-profits, Schools, Sports Orgs & more We help our customers secure their unique custom gear requirements without all the traditional hassles of manual ordering; order easily online, no minimums, no collecting sizes or payments, and delivering to individuals or groups are just some of our value propositions.

URstore offers leading brands including Adidas, Nike, Russel, Duer, Ogio, Champion, North Face, Herschel and much more. We boast the latest digital print and embroidery equipment to help efficiently produce and deliver orders quickly all across North America.

As URstore's Sales Administrator, you'll be very computer savvy and responsible for a variety of functions that are uniquely intertwined due to the nature of our various software & digital business platforms. You'll gladly multi-task in a very detailed fast paced environment and have some experiences in the following disciplines; General administration, Purchasing, Order entry, Scheduling, Receiving, Customer Service and other Office / Warehouse functions. U'll bring resourcefulness and a 'can do attitude' to various tasks that drive business efficiency and ultimately customer satisfaction.

URstore's vibe is like being part of a family. We like to have fun and keep the entrepreneurial drive alive. If UR collaborative, detail-orientated, hard-working, solution-focused, accountable and constantly curious, we might be the right team for you.

DUTIES:

Service & Admin.;

Various front office admin tasks Handle incoming inquiries (email, phone, online chat) Customer dispute resolution Communicate order status updates Relaying order confirmation updates and tracking info Liaise with suppliers & contractors plus timely follow-up Misc. other duties

Order Fulfillment;

Create OE's, PO's, WO's & Invoices Schedules & coordinate orders with production team Set-up customer artwork & mock-ups Receive and identify discrepancies against PO's Order packing, preparation & binning Final QA & Shipping

Online store set-up;

Customer relation management starting with inquiry / sign-up Help set up online store merchandise plan & execute Product & art file uploads to standards Customer liaising & follow-up Detailed QA of all details specified Delivery store & obtain final approvals Introduce client to dedicated Sales Rep for value add services

QUALIFICATIONS & SKILLS:

Diploma in a related field A genuine interest in technology and are comfortable learning new software Analytical, decision making and problem-solving skills Intermediate/advanced use of Microsoft Office & Google tools Comfortable learning new software and operations processes Personable, multi tasker, highly organized, detail oriented Effective English written and verbal communication U are a customer-focused person with a hands-on, proactive style U collaborate well with others and bring time management skills to the table U have the ability to work in an environment where there is no detailed manual but, U are willing to listen, learn, take direction, be resourceful and contribute.

SERIOUS BONUS POINTS IF YOU HAVE;

Experience with Salesforce or other SaaS tools. Experience working with application software & API's. Experience with Adobe Creative Suite - Photoshop / Illustrator skills.

BENEFITS:

Group benefits plan Work alongside a small tight-knit, high-caliber, dynamic, collaborative and dedicated team Team, social and team building events, and beer-o'clock on Fridays Healthy snacks on site Product discounts on Casual Wear Flexible vacations Inclusive environment Open door policy Unlimited fresh espresso, lattes & tea Opportunities to do challenging work and grow with the brand Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100's of restaurants & bars.
Are you looking for a company that will allow you to grow and develop UR career? Do you want to be a part of something changing the custom clothing scene? If you are interested in working with a creative, independent, and fast paced company; Please apply with a resume & cover Letter.

Job Type: Full-time

Pay: $20.00-$25.62 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance Paid time off Store discount Vision care
Work Location: In person