Job Description

SALES ACCOUNT MANAGER

Looking for a permanent, full-time sales opportunity within a growing company that truly understands, and embodies, work/life balance?

Come join us in our established, privately-owned, rapidly expanding, wholesale flower business!

Flowers have had an important place in history and culture since ancient times - and we grew during the pandemic and are highly recession-resistant!

Floral Express is a leading North American floral wholesaler recognized for delivering a broad selection of the highest quality products from around the world at competitive and inclusive pricing. We leverage a unique combination of generations of industry knowledge, cutting edge technology and exemplary service to provide our customers (and employees) with an experience that is second to none.

We are international in scope, established and successful. Our success comes from hard work, integrity, and holding true to our company values. Ongoing demand from our wide range of customers has led to the design of our successful technology and people driven, sales and supply chain system. This enables us to deliver the freshest products possible!

However, there is still much work to do and unlimited room to GROW!

Therefore, we listen carefully to our customer's needs and are constantly monitoring the marketplace for opportunities to expand the business and streamline operations.

We are also committed to making Floral Express a great place to work, through the best management practices, competitive compensation, a hybrid work model, and an excellent company culture that encompasses employee wellness and wellbeing.

At Floral Express

We value our people and our reputation.

We are dedicated to ensuring fair prices with local and international clients and growers.

We are future focused and constantly strive towards out-of-the-box thinking.

We foster interdepartmental collaboration in all that we do.

We support and encourage employee wellness and well-being.

We have an empowering culture that facilitates growth and accountability.

We are currently seeking a full-time, experienced Sales Account Manager to join our team.

The successful candidate will report to the Director of Sales. We are looking for a professional who understands how to balance exceptional customer service with the art and science of driving sales!

You will be responsible for building and maintaining strong and durable client relationships by offering preferred solutions for your clients, while meeting and exceeding sales targets. You will manage your pipeline, negotiate and foster open communication and collaboration across teams.

If you're a proactive, results-driven communicator, join now us now to help shape the future success of Floral Express!

The ideal candidate will have experience in CRM, as well as expertise in MS Office Suite, be able to think on their feet and be passionate about people.

Please note: Only the candidates who complete the following company assessment, will be evaluated for the position:

https://assessment.predictiveindex.com/ZAR/e99eb70f-67c5-4a7c-a71b-5e02b6ee45e6?type=candidateba

Responsibilities:

Service existing customer base daily/weekly.

Contact all assigned clients to obtain daily/weekly orders. Suggest specific items based on seasonality, client requests and specials. Professionally offer clients additional products to bolster ongoing sales. Continuously endeavor to achieve/exceed both personal and company sales and margin targets. Ensure all customers are trained on how to access their account via our web portal and educate them on how to use the on-line shopping, and credit feature.
Service existing customers for potential opportunities into the future

Offer and encourage standing or market orders to secure pricing, availability, and ease for our clients. Solicit and document sales for extended dates such as weddings and special events Alert clients on seasonality changes such as color and product adjustments Offer available product versus product that is limited to availability. Proactively promote available product opportunities that will be available soon. Leverage opportunities to increase sales such as product promos in surplus seasons. Offer holiday, and other pre-books when relevant.
Strengthen the bond with existing customers.

Observe customers' buying habits and recommend solutions to meet their needs. Research assigned customers and inquire in person to better understand their brand identity and business needs. Create relationships with customers both on a business and personal level. Make personal sales calls to assigned customers in line with account classification frequency guidelines.
Consistent and dedicated communication to clients

Correspond with assigned customers quickly when product is not available, or quality is suspect while offering solutions. Confident and integrity to build ongoing relationships of trust and confidence.
Performance Accountability with existing customers

Retain all assigned customers excepting unusual circumstances on occasion such as closures or credit issues. Increase customer spending with Floral Express per specific target. Increase wallet share with standing and market orders per specific target.

The successful applicant must have:

Passion for sales and delivering exemplary customer service!

Ability to establish engaging, and ongoing relationships with clients.

Ability to listen and recognize the needs of clients and leverage this insight to provide new solutions that will increase sales for Floral Express.

Strong organizational skills and detail oriented.

Punctual, professional communication style.

Excellent verbal and written communication skills.

Eagerness to learn and gain further knowledge of all current and future products and industry trends to best meet/exceed customer needs.

Proficient in Word, Excel, Email and business web functions.

Understanding of product pricing and gross profit margins.

Knowledge of flowers and plants, names and origin is an asset.

5 (+) years POS retail software and/or comparable industry IMS experience is preferred.

5 (+) years of Floral (or related) industry sales experience is advantageous.

A valid G driver's license and ability/willingness to work some evenings/weekends.

A cheerful, friendly, helpful, enthusiastic, confident team player!

Physical/Mental Demands

Ability to sit for extended periods of time.

Ability to handle screen use (phone, computer, etc.) for extended periods of time.

Ability to manage stress in a fast-paced business environment.

Compensation & benefits:

We offer a competitive starting salary range of $50,000 - $60,000 per year (depending on experience) plus bonuses and accelerators, in a highly supportive, and collaborative workplace culture, along with company benefits, and a hybrid work model.

If you are experiencing difficulty completing the application, please contact Talent Acquisition directly at careers@floralexpress.ca

About us:

Floral Express is a family owned and operated company. Our primary focus is on wholesale fresh-cut flowers that are procured direct from farm and delivered to our amazing customers such as grocery chains, florists, and event specialists. We love what we do, and we are growing!

As a leading North American floral wholesaler, we are recognized for delivering a broad selection of the highest quality products from around the world at competitive and inclusive pricing.

We leverage a unique combination of generations of industry knowledge, cutting edge technology and exemplary service to provide our customers (and employees) with an experience that is second to none.

We are also committed to making Floral Express a great place to work, through the best management practices, fair compensation, and an excellent company culture that encompasses employee wellness and wellbeing.

Floral Express is an equal opportunity employer. At Floral Express we celebrate and embrace our differences. We recruit, employ, train, compensate and promote regardless of age, race, religion, gender, disability, veteran status, or other protected statuses as required by law.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care Wellness program
Ability to commute/relocate:

Woodstock, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you taken the PI Test as linked in the job posting?
Education:

Bachelor's Degree (required)
Experience:

B2B sales: 1 year (preferred) Wholesale Sales: 3 years (preferred)
Language:

English (required)
Willingness to travel:

25% (required)
Work Location: Hybrid remote in Woodstock, ON