Job Description

About Craver:

Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across North America.

The Role

We're seeking an experienced SaaS Technical Support Specialist with 3+ years of hands-on SaaS Platform and API support experience. You'll be the technical expert helping restaurant partners resolve complex platform issues, troubleshoot API integrations, and ensure seamless customer experiences.

What You'll Do

Provide Tier 1/2 technical support for SaaS platform across iOS and Android and Web applications Troubleshoot complex platform functionality, API integrations, and system-specific issues Test and debug REST API endpoints using tools like Postman, cURL, or similar platforms Resolve SaaS-related technical problems including user authentication, data synchronization, and third-party integrations Conduct root cause analysis for recurring technical issues and document solutions Collaborate with development teams on escalated platform bugs and feature requests Maintain detailed technical documentation and contribute to knowledge base development Track and report on key support metrics (response times, resolution rates, customer satisfaction)

Requirements

3+ years of technical support experience

in customer-facing roles with SaaS platforms

3+ years of professional experience working in Canada

(recent and continuous)

Proven mobile application support experience

with specific examples of iOS/Android troubleshooting

Hands-on experience with REST APIs

using tools like Postman, cURL, or similar API testing platforms Strong analytical problem-solving skills with documented experience in technical issue resolution and root cause analysis Excellent communication skills for explaining complex technical concepts to non-technical users Experience with ticketing systems and customer support platforms

Preferred Qualifications

Experience in FoodTech, POS systems, or delivery platforms (DoorDash, Uber Eats, SkipTheDishes) Background at technology startups in delivery, logistics, or on-demand services Experience with restaurant technology or hospitality software

Benefits

+ Competitive salary: $50,000 - $75,000 + Comprehensive benefits package
+ Professional development opportunities in a fast-growing startup
+ Direct impact on restaurant technology transformation

Application Requirements

Your application must include: + Detailed examples of SaaS platform troubleshooting experience + Specific examples of API testing/debugging experience (tools used, types of issues resolved)
+ Specific metrics or achievements from previous technical support roles
+ Clear documentation of 3+ years Canadian work experience