Job Description

MUST HAVES

the all stakeholders with proven track record for building strong working relationships

Relationship management:

Strong leadership and people management skills and experience

Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs

Demonstrated strong interpersonal, verbal, and written communication, and presentation skills

Proven troubleshooting and critical thinking experience

Demonstrated ability to apply strong listening skills to facilitate issue resolution

Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Business & IT Knowledge

Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.

Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices

Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.

Training Specialist Experience

Leading and conducting training needs assessment, identifying the needs of all stakeholders.

Designing a comprehensive curriculum for the training initiative, including all necessary training resources.

Developing training materials for all end-users, including guides, facilitation material, online modules, etc.

Conducting evaluation of training initiative to determine required supports for continuous learning.

Planning and project management methodologies to conduct training programs design and development projects

Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients' decision makers.

Knowledge of adult education theories, principles and practices

Experience facilitating adult learning programs using a variety of learning delivery methods.

Technical

Lead and conduct training needs assessment, identifying the needs of all end-users, aligning with OPS Change Management practices. Design a comprehensive curriculum for the training initiative, including all necessary training resources. Provide project management expertise to support initiative/alignment to overall project timelines. Develop training materials for all end-users, including guides, facilitation material, online modules, etc. Conduct evaluation of training initiative to determine required supports for continuous learning. Provide expertise with e-learning authoring tools.
Job Type: Fixed term contract
Contract length: 12 months

Pay: Up to $60.00 per hour

Application question(s):

Do you have experience in Ministry of Public?
Work Location: Hybrid remote in Toronto, ON M5B 2L1