Ministry of Public and Business Service Delivery and Procurement
Title
UX Designer
Description
The ideal candidate will bring to the team the following:
- Service Design tools and tactics (critical), specifically have the proven ability to plan, lead and facilitate Value Stream Mapping (VSM) and service blueprinting activities
- Facilitation and influence - capable of liaising effectively across different groups with competing priorities
- In-person collaborator - should be able to get into the office/meet stakeholders for in-person workshops, research and interviews where necessary.
- Data-driven - ability to get and use data to justify design decisions
- User-centrered design champion, agile mindset, aims for strategic alignment with program/program area/ministry, good oral and written communication, leadership/mentoring capabilities to help other teams buy-into/participate in service design
Nice to have:
o Lean certification (green/black) would be beneficial
o Experience working with design systems and standards
o Ability to coach other team members
The FFS resource will be responsible for:
Conducting a preliminary assessment and research to establish a stakeholder map.
Conducting outreach to establish stakeholder relations and develop an engagement plan.
Defining the problem and establishing goals for the strategy's Discovery Phase.
Developing and executing user research plans and workshops during the Discovery Phase.
Understanding and documenting the user journeys, data and pain points in a service blueprint and propose future state options.
Collecting and mapping user stories to support a future state solution.
Developing recommendations for pilot projects.
Contributing to the After-Discovery Digital First Assessment (DFA) submission.
Skills
Experience and Skill Set Requirements
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