Job Description

Job Title: RQ05999 - Program Manager - Senior

Client: Ministry of Solicitor General

Work Location: 21 College Street, Ontario, Onsite

Estimated Start Date: 2023-10-05

Estimated End Date: 2024-03-29

#Business Days: 120.00

Extension: 240.00

Hours per day or Week: 7.25 hours per day

Security Level: OPP Level 2

Description

• Develop program and project plans that identify resource, time, and budgetary needs within the contracted scope.
• Advanced level subject matter expertise in contract management for a large scale, complex portfolio of interrelated contracts.
• Ability to provide strategic advice and guidance on opportunities to address complex contract challenges or vendor performance issues.
• Host program meetings with team, managers, and internal and external stakeholders.
• Provide feedback, advice, program updates and encouragement to team members.
• Manage deadlines and push the team to ensure timeliness.
• Track program and program milestones and assist in supporting the necessary documentation for vendor deliverable acceptance.
• Working with the client representatives and in partnership with other project managers to develop integrated plans.
• Managing deliverables and dependencies that cross multiple in-flight projects.
• Supporting the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective program and project delivery.
• Interacting directly with ministry clients, business partners, and the project team(s) to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction.
• Developing and presenting ministry-specific dashboards, reports, and other project management collateral.
• Proactively identifying risks and issues pertaining to the assigned work package(s), developing mitigation options, and presenting these to the overall Project Champions and the Portfolio Team.
• Establishing trust with vendors, stakeholders, and peer groups across ministries through effective relationship management.
• Creating or supporting the development/ updating of project artifacts, associated documentation, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs), etc.
• Ensuring project implementation plans have no adverse impact to public safety operations.
• Financial management of the program and project(s) as necessary or if needed.
• Developing complex network implementation and or transition and migration strategies with cross stream dependencies including vendor activities.
• Developing and implementing network implementation and or transition plans.
• Managing large-scale, complex, integrated project plans.
• Mentoring junior staff and project managers.
• Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders.
• Demonstrated experience in managing a portfolio of interrelated contracts, applying scope and able to articulate / negotiate intent, as well as being able to communicate how all contracts form the baseline of the program.
• Experience providing advice to staff and management on tactical approaches to contract management and interpretation.
• Excellent communication and organizational skills.
• Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options and make appropriate recommendations for resolution.
• Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, RACI charts, risk logs, critical path, etc.
• Superior consultation, negotiation, and relationship management skills; able to create a positive team environment.
• All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.

Experience and Skill Set Requirements

Program Management Skills - 30 points

• In-depth knowledge of, and direct experience applying all phases (concept, definition, planning, implementation, and closeout) of advanced program management concepts, practices, and procedures to a large-scale, complex, high-value projects in order to meet critical timelines.
• Able to work effectively on concurrent tasks, while also building capacity and providing opportunities for junior staff.
• A professional who can work without immediate direction while successfully informing management of required support (when needed).
• Ability to apply and interpret business rules and concepts in daily work.
• Demonstrated experience in managing program and project activities across multiple complex technology projects.
• Experience leading portfolio level planning sessions involving multiple projects across a large program while working with multiple teams to achieve program and project goals.
• Demonstrated experience leading meetings, preparing and distributing/ presenting project updates, progress reports, risk mitigations, recommendations, etc. to project stakeholders.
• Experience developing, implementing, and managing complex network transition and migration strategies.
• Ability to manage vendor commitments, provide oversight and direction to ensure contractual obligations are met.
• Experience managing interdependencies related to key contract deliverables.
• Reasonable knowledge of industry standards and methodologies
• Demonstrated experience identifying and evaluating specific issues or risks, providing options analysis, and recommending action plans to mitigate the risks.
• Demonstrated experience with standard project management tools, such as, MS Project, Clarity/Planview, Visio, MS Office Suite, SharePoint, PowerBI or equivalents.
• Experience creating and maintaining project management artefacts/project collaterals, such as, meeting minutes, project plans, briefing notes, change requests.
• Experience working with both the business users and technology / infrastructure teams.
• Excellent planning and time management skills with a focus on attention to detail.

Contract Management experience - 25 points

• Strong experience as a subject matter expert in contract management in the OPS.
• Demonstrated program level of experience managing a portfolio of contracts.
• Able to negotiate contract scope effectively and can easily articulate how contracts support program scope to ensure positive outcomes with ministry partners and vendors.
• Able to provide expert level of contract management advice to senior leaders as well as being able to make strategic recommendations.
• Strong understanding of financial management and multi-year fiscal planning.

Communication and Relationship Management - 25 points

• Excellent communications skills, both written and verbal. Able to succinctly articulate key project information in a politically astute manner.
• A team player with the ability to coordinate multiple tasks, empower junior staff, monitor progress, provide guidance and hit milestones.
• Able to build relationships with project partners, establish trust, and establish a common/ shared goal through effective facilitation, consultation, and interpersonal skills.
• Experience developing and presenting briefing notes, status reports, communications, team & executive presentations. Attention to detail.

Public safety radio or telecommunications infrastructure experience in a large public sector entity - 20 points

• Strong experience of working on/ in public safety radio and/or the telecommunications field.
• Experience working on related large and complex projects.
• Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment.
• Experience of projects involving, network design, network implementation, civil structures, user equipment distribution and operations.
• Knowledge and experience both in strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder, and multiple levels of public sector executive stakeholder project team,
• Demonstrated experience developing mutually beneficial relationships with public sector entities.

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