Job Description

English version follows

Titre: Repartiteur, trice - postes contractuels / 100% Teletravail

A propos du poste

Dans cette opportunite en tant que Repartiteur, trice, vous allez :

Repondre et transferer les appels telephoniques avec efficacite et courtoisie

Transferer les appels vers les messageries vocales appropriees Prendre les messages, et les transmettre aux personnes concernees

Service a la clientele:

Etre au fait des produits et services proposes par l'entreprise Repondre aux questions elementaires des clients Proposer des informations de base sur les produits Inviter les clients a passer par le site internet de l'entreprise pour trouver des instructions plus precises

Taches administratives:

Recevoir et distribuer les faxes Verifier la boite courriel de la reception et acheminer les courriels aux personnes concernees lorsque c'est necessaire Faxer sur demande les informations relatives aux produits ou aux ateliers de formation Assister les autres departements lorsque cela est necessaire

A propos de vous

Vous etes fait pour le role de Repartiteur, trice si votre experience professionnelle inclut :

Bilinguisme (Francais et Anglais), une partie de l'equipe et des clients etant a l'exterieur du Quebec.

Bonnes connaissances en informatique

Minimum de 1 an d'experience pertinente dans le domaine du service a la clientele Capacite a faire des calculs simples Sens des priorites et de l'organisation Capacites d'analyse Capacite a analyser des textes simples Capacite a accomplir plusieurs taches simultanement Bonnes capacites de communication Capacite a travailler en equipe Bonnes connaissances de Microsoft Word et Excel Disponibilite a travailler des heures supplementaires et les fins de semaines en saison d'impots

Atouts:

Diplome collegial/universitaire Bonne connaissance du cycle comptable et/ou experience dans un bureau comptable Diplome des cours d'impot de H&R Block Interet pour les impots ou la fiscalite Connaissance en matiere d'impots sur le revenu des societes (T2/CO-17) et/ou fiducie (T3/TP-646)

Quels sont les avantages pour vous ?

Vous rejoindrez notre culture inclusive de talent de classe mondiale, ou nous nous engageons a votre croissance personnelle et professionnelle a travers :

Culture:

Une reputation mondialement reconnue et primee en matiere d'egalite, de diversite et d'inclusion, de flexibilite, d'equilibre entre vie professionnelle et vie privee, et bien plus encore.

Impact social:

Huit groupes de ressources d'entreprise diriges par les employes; deux journees de benevolat remunerees par an; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.

Un travail axe sur les objectifs:

Nous avons un super pouvoir dont nous n'avons jamais parle avec autant de fierte que nous le devrions : nous sommes l'une des seules entreprises de la planete a aider ses clients a rechercher la justice, la verite et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons a faire respecter l'Etat de droit, a faire tourner les rouages du commerce, a arreter les mauvais joueurs, a rapporter les faits et a fournir de l'information fiable et impartiale a des utilisateurs du monde entier.

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Dispatcher- contract position, 100% work from home

About the Role

In this opportunity as

Tax Support Agent

, you will:

Answer and transfer phone calls promptly and courteously

Transfer callers to the appropriate voicemail boxes Take messages and distribute them to the appropriate individuals

Customer Service to clients:

Be knowledgeable regarding the Company's products and services Respond to clients' basic questions Offer basic product Information as required Direct callers to the Company website for further instructions

General administrative tasks:

Receive and distribute faxes Verify general e-mail account and forward e-mails to appropriate individuals Fax product or workshop information to customers upon request Assist other departments as required

About You

Bilingualism (French and English), part of the team and clients being outside of Quebec Minimum of 1 year of relevant work experience in a similar role Good computer skills Ability to perform simple calculations Sense of organization and priorities Analytical Ability to analyze basic text Ability to multi-task Strong communication skills (verbal and written) Team-work oriented Good knowledge of Microsoft Word and Excel Availability to work overtime and weekends in busy tax season

Assets:

College/University degree H&R Block tax course graduate Good knowledge of the accounting cycle and/or experience in an accounting office Interest for taxation Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

#LI-CC1

What's in it For You?

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.


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More information about Thomson Reuters can be found on thomsonreuters.com.