Job Description

Summary


Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

About the Role

We are looking for a dynamic, hands-on team member to assist in managing our Front Office and Night Audit operations. In this role, you will be at the heart of creating unforgettable guest experiences--ensuring every need is not just met, but exceeded.


You will champion quality and consistency across all guest service touchpoints while empowering and training a talented team to deliver excellence every day. If you thrive in a fast-paced environment, love leading by example and have a passion for hospitality, this is your chance to make a real impact!

What You'll Do

Some of the responsibilities include:

Act as Manager on Duty, overseeing daily operations and maintaining high standards during your shift. Support and enforce corporate policies, departmental procedures, and service standards. Deliver warm, professional guest interactions--resolving requests and complaints promptly. Supervise and mentor staff, assist with onboarding, training, scheduling, and performance management. Help manage payroll, labor costs, and departmental reporting to maximize efficiency and profitability. Promote a culture of safety, conducting inspections and ensuring compliance with health & safety regulations. Collaborate with other departments to ensure seamless communication and coordination. Represent the hotel in meetings when required and contribute to goal-setting and strategy development.

What You Bring

Minimum of one (1) year hotel experience Post-secondary degree in hospitality or Tourism Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service. Familiarity with Canadian and provincial labour law. Ability to communicate effectively with all levels of guests, employees and management. Excellent organizational, computer, analytical, and problem-solving skills. Very strong oral and written communication skills. Ability to manage a collective bargaining agreement

Why Hyatt

At Hyatt, we care for people so they can be their best. You'll enjoy:

Complimentary meal during shift Paid medical days Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Extended Health and Dental medical benefits for you and your dependents 30 days after joining Tuition reimbursement program

Apply Today

If you are a people-first person, passionate about delivering exceptional guest experiences through operational excellence, we would love to meet you. Join the team at Hyatt Regency Toronto.

Salary Range

: 50,000 - 54,000 per annum


Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.