Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, BISHA, a Luxury Collection Hotel, Toronto. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Designed by award-winning architects, Bisha Hotel is a proud member of Marriott's Luxury Collection, offering an unparalleled blend of sophistication and bold originality. Nestled in the heart of Toronto's Entertainment District, Bisha is more than just a hotel-it's a cultural hub where creativity and luxury converge. As part of this prestigious collection, we deliver world-class hospitality with an edge, catering to those who seek the extraordinary. Welcome home, creative souls.
Position Summary:
The Room Supervisor plays a key role in ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation. This position is responsible for supervising Room Attendants, inspecting rooms, and ensuring that all guest needs are met with professionalism and efficiency.
While this position is primarily based in Housekeeping, the Room Supervisor will also be trained in Front Office operations to provide cross-departmental support and serve as Manager on Duty (MOD) when needed.
Key Responsibilities:

• Supervise and coordinate the daily activities of Room Attendants and Housepersons.
• Inspect guest rooms, corridors, and service areas for cleanliness, maintenance issues, and proper setup.
• Ensure rooms are cleaned and released in a timely manner to meet guest check-in schedules.
• Assist in scheduling and assigning daily duties and tasks to the housekeeping team.
• Provide training, guidance, and ongoing support to housekeeping staff to maintain quality and efficiency.
• Monitor inventory of cleaning supplies and linens; report shortages to management.
• Ensure compliance with hotel standards, health and safety regulations, and company policies.
• Handle guest requests or complaints professionally and promptly.
• Support the housekeeping leadership team with administrative tasks as needed.
• Cross-train in Front Office responsibilities including check-in/check-out procedures, guest relations, and emergency protocols.
• Act as Manager on Duty (MOD) when required, ensuring smooth operations across departments.

• Previous experience in housekeeping, preferably in a luxury hotel setting.
• Strong attention to detail and a passion for maintaining high standards.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Good organizational and time management skills.
• Familiarity with housekeeping software and hotel property management systems (PMS) is an asset.
• Ability to stand for extended periods and perform physical tasks (bending, lifting, pushing carts).
• Flexibility to work in multiple departments and on varied shifts as needed.