Job Description

Are you an individual with great attention to detail, looking to grow your skills in the area of reservations and revenue management while enjoying the breathtaking setting of the Canadian Rockies?

We are seeking a highly organized candidate who is able to assist in managing the reservations process for our Tour, Group and Leisure segments. Working closely with our Sales and Revenue Management team on a daily basis, this non guest facing role requires a high attention to detail, strong time management and multitasking ability.

What is in it for you?

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our newly renovated staff cafeteria
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Close proximity to multiple ski resorts
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• Assist with the day-to-day operations of our Tour, Groups, and Leisure segments.
• Consistently offer professional, engaging and friendly service
• Act as key resource for Tour, Group and Leisure reservations knowledge
• Update package information and communicate details to pertinent departments
• Assist with managing the hotel inventory; category oversells, hotel oversells and spearhead inventory challenges for at capacity dates, working with all segments to find solutions
• Foster strong relationships with GRC, Front Office, Fairmont Gold, Concierge, Resort Activities, F&B and Sales teams
• Assist Reservations and Operations teams with interpretation of new and existing rate code/promotions, tour/wholesale and group contracts
• Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
• Support reservations agents with tour and group billing, and the making of reservations in all segments during high demand periods
• Assist with turning and auditing of Group contracts as well as ensuring inventory is holding properly on the correct grids
• Build and maintain rates, packages within Reservations System per specification of Group Contracts
• Ensure monthly group contract audits are completed by deadlines
• Assist with handling any escalations and guest complaints or other reservation concerns
• Work closely with other departmental Coordinators to be able to assist in all segments as required.
• Other Duties as assigned

Your experience and skills include:

• Previous Room Reservations, hotel operations or sales experience is an asset
• Able to work with little supervision
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Passion for hotel operations with a strong attention to detail
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required
• Strong computer skills with a working knowledge of Word, and Excel
• Professional Presentation with ability to work well under pressure in a fast paced environment

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com