Job Description

MasterBUILT\xc2\xae Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada\xe2\x80\x99s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.
Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 16 of the past 17 years \xe2\x80\x93 an unprecedented achievement in any industry \xe2\x80\x93 and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel\xe2\x80\x99s rapid growth is backed by the strength of MasterBUILT\xc2\xae Hotels\xe2\x80\x99 commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.
NEW OPPORTUNITY: Room Checker Microtel Inn & Suites Portage la Prairie, MB
The Room Checker will be responsible for participating in the activities of the housekeeping department in a manner that will ensure the hotel guests are provided with clean, attractive, well-maintained rooms and common areas to ensure guest comfort and enjoyment, as well as 100% guest satisfaction guarantees, quality assurance standards, guest security and safety.
This is a part-time position which requires availability to work early mornings, late evenings and/or weekends.
RESPONSIBILITIES: Housekeeping

• Ensure corridors and staff areas are cleaned to standards
• Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy
• Clean rooms and common areas or work in laundry when necessary
• Respond to and anticipate guest needs with any comments or complaints being action following procedures laid down by hotel and company policy
• Inspect all rooms for cleanliness and maintenance issues daily
• Report maintenance issues by completing maintenance slips and follow up in maintenance work in rooms to ensure that work is completed
• Ensure the employee break room is comfortable and clean
• Assist in other areas of the Housekeeping Department

Laundry

• Ensure maximum efficiency/economy of washing machines and dryers
• Assist in collection of used linen from the floors and sort to wash type
• Fold and stack linen
• Change chemical dispensers
• Launder blankets, bedspreads and other items
• Handle soiled linen in accordance with health and safety requirements
• Assist in inventory control
• Notify any repairs/alternations required to linen, terry, bedding and drapes
• Ensure the security of stock and the working area

Breakfast

• Meet and greet guests
• Ensure the breakfast area is free of debris, and all equipment is in working order
• Maintain the satisfaction of all guests
• Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
• Write maintenance notices for all equipment in need of attention, repair or replacement
• Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
• Promote guest loyalty through actions, speech and mannerisms
• Provide or locates the answer to all guest inquiries
• Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
• Present her or himself in a professional manner
• Order of all supplies necessary for the efficient running of the breakfast bar
• Other duties as required

QUALIFICATIONS: Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous Host/Hostess experience an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• May be required to work early morning and weekend shifts
• Fun work environment, committed to realizing all of our Core Pillars
• May be required to lift objects up to 30 lbs.

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
  
• A fast paced environment with opportunities for advancement

TO APPLY: To apply send all resumes to https://masterbuiltsuperior.bamboohr.com/careers/472. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.