Job Description

We are currently looking for Room Attendants. At Holiday Inn Express we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
Areas of Accountability:
Exceed guest expectations by ensuring we provide superior service and teamwork:
? Ensure all hotel services are delivered efficiently and in a timely manner.
? Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service.
? Ensure rooms security by maintaining effective key control and confidentiality.
? Motivate self and co-workers by displaying excellence in customer service.

Maintain clean and safe working conditions within department and hotel:
? Notify management of any problems or discrepancies.
? Take corrective action, where required, to improve safety of work areas.
? Follow IHG 5 Ways of Clean procedures

Perform tasks specific to Guest Services team:

Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day Monitor and maintain daily stock levels of linens and supplies Report lost and found items as per policy Maintain guest safety and security by following set procedures Record and report any repairs as per hotel procedure Dispose of waste according to hotel recycling procedures Any other work assigned by the Director of Housekeeping or Supervisory team
General:

? Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values
? Resolve any areas of concern relating to the safety and security of guests or staff.
? Maintain high level of integrity by respecting the privacy of guests and associates.
? Ensure management is informed of all unusual activity and matters of significance.
? Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
? Good verbal and written communication skills
? Detail-oriented and well organized
? Able to work independently
? Must be able to bend, extend arm reach over head, kneel and stand for long periods of time
? Must be able to lift 20 lbs
? Must be able to push, pull and maneuver a fully stocked cart
? Available for work weekdays, weekends and holidays
? Previous cleaning or hotel-related experience an asset
Company Benefits:

Excellent travel benefits with IHG hotels worldwide Group insurance plan Free Staff Parking Discounted staff meals MetroX Bus stops just outside hotel entrance
Job Types: Full-time, Permanent

Pay: From $15.50 per hour

Additional pay:

Overtime pay
Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Day shift Every Weekend Holidays Morning shift On call Weekends as needed
Work Location: In person