Job Description

Company Overview

The Global Watch Company (GWC) is one of Vancouver's leading watch and jewelry retailers, specializing in Haute Horlogerie and rare luxury diamonds. GWC is proud to be the only retailer in Vancouver that owns and operates boutiques dedicated to the Rolex, Tudor, and Chopard brands--located in the heart of downtown Vancouver's Luxury Zone.

Our Rolex Boutique is seeking a dedicated and polished Boutique Host to act as the first ambassador of our brand, ensuring every client's experience begins and ends with exceptional service.

Position Overview

The Boutique Host is the crucial first point of contact for our clients, responsible for creating a welcoming and seamless luxury experience. This role focuses on managing the client journey from arrival to departure, providing critical support to the sales team, and maintaining the smooth operation of the boutique's entrance and reception areas.

Key Responsibilities

- Act as the first point of contact for clients, providing a proactive and warm welcome upon their arrival.

- Manage client flow by professionally controlling the queue at the entrance, acknowledging each client's needs, and managing potential wait times with diplomacy.

- Identify the client's reason for visiting to direct them to the appropriate sales consultant or team member for a seamless shopping experience.

- Provide top-quality customer service by anticipating client needs, offering refreshments, and creating an elevated luxury environment that exceeds expectations.

- Be responsible for arranging, confirming, and coordinating all in-store and online appointments.

- Work alongside the sales team by providing timely assistance, managing client logistics, and ensuring consultants can focus on deep client engagement.

- Be respectful and courteous to co-workers, contributing to a positive, collaborative, and professional team environment.

- Develop all necessary skills, including brand knowledge, boutique services, and daily store operations, to answer initial client inquiries knowledgeably.

- Perform other related duties as assigned by boutique management.

We Welcome Your Application If You

- Have a passion for creating world-class customer experiences from the first hello.

- Possess prior experience in a luxury retail, hospitality, or front-facing role (1-2 years minimum).

- Are a natural people-person with impeccable manners and a gracious demeanour.

- Are an organized team player who thrives on supporting others and ensuring operational excellence.

Qualifications

- Exceptional communication and interpersonal skills.

- Proven ability to remain calm and professional under pressure while managing multiple priorities.

- Strong organizational skills and proficiency with appointment booking systems and retail computer programs.

- The ability to work with a diverse client base with tact and discretion.

- A second language is considered a strong asset.

What We Offer

For the right person, GWC offers an excellent remuneration package, including:

- A competitive pay package.

- A professional and supportive working environment within a renowned luxury house.

- Excellent training to develop your skills in luxury client service.

If you are seeking a pivotal role in a dynamic luxury retail environment and are committed to being the face of an iconic brand, please forward your resume and cover letter.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Vision care
Work Location: In person