Job Description

We are committed to delivering exceptional customer service while representing one of Canadas most trusted telecommunications brands. As an Authorized Rogers Representative, we take pride in helping customers stay connected by providing personalized solutions that fit their needs.We are seeking a customer-focused, solution-oriented professional who is passionate about delivering exceptional service and representing the Rogers brand with excellence. If you thrive on helping others, resolving concerns, and creating positive customer experiences, this is the perfect opportunity for you!Rogers Customer Service Sales Representative will:

• Be the first point of contact for customers, providing friendly and knowledgeable support.
• Assist customers with billing inquiries, service changes, troubleshooting, and technical support to ensure a seamless experience.
• Listen actively to customer needs and recommend Rogers telecommunications solutions, including wireless, internet, TV, and home phone services.
• Resolve customer concerns efficiently with patience, professionalism, and a solutions-oriented approach.
• Educate customers on new products, promotions, and features to help them get the most out of their services.
• Process service activations, upgrades, and account changes with accuracy and attention to detail.
• Maintain up-to-date knowledge of products, services, and policies to provide expert guidance.

Successful candidate is someone who has:

• A passion for customer service and helping people find the right solutions.
• Strong communication and problem-solving skills with a positive, empathetic approach.
• Ability to handle inquiries, troubleshoot issues, and de-escalate concerns professionally.
• Experience in customer service, retail, or call center environments is an asset but not required.
• Comfort working in a fast-paced, team-oriented environment with the ability to multitask.
• A proactive, solutions-focused mindset with a willingness to learn and adapt.
• Availability for flexible shifts, including evenings, weekends, and holidays.

Why work with us?

• Competitive pay, performance-based incentives.
• Ongoing training and development to help you build a successful career.
• A supportive team environment where your contributions are valued.
• Opportunities for career advancement within a growing company.
• The chance to represent a leading Canadian telecommunications brand and make a difference in customers lives.
• Paid vacation, company benefits, industry events, networking opportunities, and much more!

If you are ready to build a rewarding career in customer service and sales, we want to hear from you!Powered by JazzHR