Job Description

Job Summary

The Robins Associate is responsible for preparing and serving coffee, baked goods, and food items while providing friendly and efficient customer service at the counter and drive-through. This role includes food preparation, cash handling, maintaining cleanliness, and supporting a smooth and welcoming experience.

Key Responsibilities & Expectations

Customer Service Greet customers and assist with inquiries and purchases. Handle customer complaints or concerns, escalating when necessary. Maintain a friendly and professional demeanor with all customers. Cash Handling & Transactions Operate the cash register, accurately processing transactions (cash, credit, debit). Handle payments, returns, and exchanges in line with company policies. Balance the cash register at the end of the shift. Ensure adherence to all cash control and loss prevention procedures. Food & Beverage Preparation Prepare and serve beverages, including coffee, espresso-based drinks, and specialty beverages, according to Robins standards. Bake and prepare food items such as donuts, muffins, breakfast sandwiches, and other hot or cold items. Follow food safety, hygiene, and portion control procedures at all times. Store Readiness & Maintenance Support opening and closing procedures, including security measures and housekeeping duties. Keep the checkout area, shelves, and merchandise displays neat, tidy, and well-organized. Assist with general housekeeping duties, ensuring cleanliness and orderliness throughout the store, warehouse, parking lot and yard. Professionalism & Appearance Maintain a professional, well-groomed appearance in line with the store's uniform policy. Safety & Security Monitor for potential shoplifting incidents and take appropriate actions as per store policy. Follow and enforce safety protocols to ensure a secure environment for employees and customers. Ensure OHS standards are policies are being followed. Team Support & Training Assist in training new personnel. Attend store meetings, training sessions, and professional development opportunities. Support store management with additional duties or special projects as assigned.
Qualifications

High School Diploma or equivalent preferred. Previous food service or retail experience is an asset. Ability to work a flexible schedule, including weekends and holidays. Strong communication and interpersonal skills. Ability to work cooperatively as part of a team. Willingness to learn and continuously develop professional skills.
Working Conditions

Work in a fast-paced environment that requires long periods of standing and walking. Lift and carry merchandise weighing up to 20 lbs.
Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Benefits:

Flexible schedule On-site parking Store discount
Work Location: In person