Job Description

JOB TITLE: RMA Coordinator (3 Months Contract)

Location: Mississauga

Why you should come work with the Romet Team:

We offer market competitive starting rates

Paid breaks

Start earning overtime after 40 hours per week

Shift premiums

Training opportunities, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.



Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for nine consecutive years.



We are currently looking for a

RMA Coordinator

to join our busy and growing manufacturing facility. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.



For the right person this is an exciting opportunity to become an important and integral member of the Operations team. We are looking for a highly motivated, focused, and driven individual who wants to develop their career further with a thriving manufacturing company that has been classified as an essential business supplying to the natural gas industry.



If you are excited at the prospect of joining a high growth, technically relevant organization this may be the opportunity you.


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GENERAL ACCOUNTABILITY

Reporting directly to the Production Manager, RMA Coordinator will coordinate all aspects of the (RMA) Return Material Authorization process, from post-case creation through to returned good shipment. This role will include prioritizing orders to ensure SLA time commitments are met and the highest level of customer satisfaction possible.

Key Job Responsibilities and Accountabilities:

Upon a customer concern "case" being raised in CRM and transferred to BC, the RMA coordinator will handle all aspects of coordination to ensure product is brought into Romet operations, evaluated, repaired, and returned to the customer in a timely manner Ensure product is accurately received into ROMET and move to the appropriate location for evaluation and repair Provide direction and priorities to the RMA operator(s) who are performing the repair, re-certification, or replacement of the product While most assembly and hands on work will be performed by RMA assembly operator(s), the RMA Coordinator may participate, support, and/or help with evaluation, assembly, and repair as needed Develop and maintain clear metrics for the "RMA Business" within Romet Take action to improve customer satisfaction through communication with internal operational teams, Customer Care team and Sales Support the investigation of the issue and effectively communicate results of investigations Ensure that quality reports (internal/external) are issued as required, and ensure frequent, effective communication on all corrective actions plans Work collaboratively with all internal operations teams to minimize time to repair (TTR), while understanding new product production requirements and timelines All other duties and projects as assigned

Skills and Qualifications:

Proven ability to prioritize, understand timelines and customer requirements Detail oriented with strong analytical and problem-solving skills Must have excellent written and verbal communication skills and a basic understanding of ERP Systems, training on specific tasks will be provided High proficiency with MS Office Suite (Excel and Outlook specifically) A good overall understanding of Romet products, their components and functions Able to create, maintain, and report on performance metrics, with abilities to focus and affect results Strong ability to influence without authority in all areas of the business, through strong communication, empathy and development of strong working relationships

Educational/Experience Requirements:

Minimum of 2 years' experience in coordination or similar role with a minimum of 1 year of internal Romet experience preferred Experience in machining and assembly environments and understanding of process parameters and controls Strong mechanical and electrical aptitude Problem solving and Root Cause Analysis experience Customer support or product repair experience is and asset

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.