Job Description

Job Title: RISE Case Specialist
Languages: English, Kinyarwanda, Kirundi, Kinyamulenge, Swahili & French
Status: Regular, Full-time (Union position)
Schedule: Monday - Friday (9am - 4:30pm)
Hours: 35 hours/week
Wage: $29.17 - $33.49/hour (Starting at $29.17/hr)
Grid: 12
Start Date: ASAP
End Date: March 31, 2028
Posting Date: Oct 15, 2025
Closing Date: Open Until Filled
Please note that internal applicants must apply by October 21, 2025, internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.
Opportunity
We are currently recruiting a RISE Case Specialist - Kinyarwanda, Kirundi, Kinyamelenge, Swahili & French Speaking to join the Refugee & Immigrant Specialized Experience (RISE) program. The role of the Refugee & Immigrant Specialized Experience (RISE) Case Specialist (RCS) is to provide 1:1 individual/family-based culturally competent, GBA+ & trauma-informed, strengths- based 1:1 navigation & co-ordination for high-needs clients in first language, in the Surrey and Delta communities, to address their needs, strengthen personal capacity & foster independence for a period of 12-18 months until the client is ready to graduate from the program.
The RCS will provide individual and/or family eligibility, ongoing and exit assessment sessions as needed in line with the Case Management Framework. The RCS will provide customized systems and services navigation and coordination support, cultural brokerage, knowledge and skills building sessions for adapting to life in Canada, targeted referrals and bridging to relevant programs and services within the community, and accompaniments to facilitate equitable access to services.
The Key Areas of Responsibility are:

• Conducts outreach to solicit client referrals to the program (including working with IRCC RAP);
• Responds to client referrals by outlining the program eligibility and services;
• Conducts client intake of eligible clients, including service consent, needs assessment, settlement planning and provides information on, and referrals to other community service providers, resources and professionals as required;
• Conduct needs, assets and capacities through interviewing clients, preparing case histories;
• Plans, prepares and conducts life skills training, encouragement and support (individual service);
• Participates in the development, and implementation of group services, including the workshops, courses, workshop series and support groups;
• Provides in-home and community support and guidance to client families; facilitates positive family communication, assists clients in making positive changes and solving problems related to integration and self-sufficiency;
• Connects clients to community resources and services through language and cultural support;
• Provides emotional support, cultural brokerage and feedback to clients including crisis response and intervention;
• Detects issues such as depression, family violence, substance abuse, intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
• Provides crisis counselling as needed to ensure IRCC clients are able to access settlement services;
• Develops service/action plans that ensure that are integrated and holistic;
• In more complex cases, participates in integrated case management meetings or meets with professionals and social workers to report clients' activities and progress, discusses case planning, issues and concerns;
• Maintains related client records for monthly iCARE reporting. Produces reports, including intake, progress, and exit in accordance with established policies and guidelines;
• Liaises with other community service providers, professionals to coordinate services and to ensure that interests of clients are considered in decisions affecting them.;
• Accompanies clients to meetings and appointments as needed;
• Adheres to agency policies and procedures and standards of practice;

Qualified Candidates will possess:

• Bachelor's Degree in related human/social service field;
• One (1) year recent experience in case managing vulnerable refugee populations, or an equivalent combination of education, training and experience;
• Ability to speak/read/write English at a professional level;
• Ability to speak/read/write in Kinyarwanda, Kirundi, Kinyamulenge, Swahili & French at a professional level;
• Demonstrated recent experience in conducting client needs assessments with multi- barrier vulnerable immigrant and refugee populations and implementing a holistic service or action plan;
• Demonstrated ability to implement professional boundaries with clients;
• Knowledge of the refugee experience and refugee settlement issues and knowledge of community agencies, services and resources, especially in the communities of Surrey and Delta;
• Demonstrated ability to work independently, problem solve with confidence to ensure effective case management;
• Working knowledge of standard office equipment and software applications;
• A valid class 5 Drivers' license and access to a vehicle;
• Ability to work a flexible schedule.

A Criminal Record Check is a requirement of employment.
Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit .
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit . Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45+ years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Skills Required