Job Description

Overview

Do you have decision-making experience with an administrative tribunal? Do you enjoy critical, analytical thinking, applying law and policy, and weighing evidence to resolve disputes? Are you a skilled writer? We\xe2\x80\x99re looking for senior decision makers to join us as Review Officers.

Appointed by the Chief Review Officer and reporting to a senior manager, the Review Officer is a senior statutory officer of WorkSafeBC pursuant to the requirements of the WorkersCompensation Act.

You\xe2\x80\x99ll be assigned to a team, however you\xe2\x80\x99ll work independently to manageand decide on disputed issues which are often contentious and complex. The Review Officer adheres to principles of procedural fairness, addresses customer service needs and responds to changing priorities. The Review Division supports WorkSafeBC\xe2\x80\x99s commitment to reconciliation with Indigenous peoples.

Consider joining a strong, committed team who value hard work but understand the need for a balanced lifestyle. The position is based out of our Richmond head office and includes the opportunity to work at home.

Do work that matters, supporting an organization that is committed to preventing workplace injury, illness, and death, and to compensating and rehabilitating injured workers.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in our Richmond office.

What you\'ll do

As a Review Officer, you\xe2\x80\x99ll make, document, and communicate decisions in writing, within statutory timeframes, following reviews of compensation, rehabilitation, prevention, and/or assessment decisions. These decisions are published and are a resource for WorkSafeBC stakeholders.

Although not responsible for providing direct supervision, you\xe2\x80\x99ll provide work direction and you\xe2\x80\x99ll be a member of the corporate management team. Decisions of the Review Officer are the final decisions of WorkSafeBC, subject to appeal to the Workers\xe2\x80\x99 Compensation Appeal Tribunal (WCAT), or in some cases, to judicial review by the Courts.

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• Independently manage a fluctuating volume of cases of varying complexity, under time constraints and productivity demands
• Work effectively with a variety of individuals and establish respectful, productive, and collegial working relationships that include providing and receiving constructive feedback
• Identify issues, weigh evidence, logically analyze complex submissions and information, and make reasoned and timely decisions, using applicable rules and regulations
• Adopt organizational objectives, think strategically, and carry out job duties to achieve these objectives
• Effectively coach and mentor
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to the intended audience
• Generate creative options for problem resolution using sound judgment and maintaining objectivity
• Actively listen and apply interviewing/questioning techniques to gather and clarify information from a variety of parties
• Prepare written decisions that are fair, well-reasoned, and understandable to parties using plain language
• Fairly and empathetically address the needs of clients in an environment that may be sensitive, adversarial, or hostile
• Adapt to technological and other change
• Understand the history of Indigenous people in Canada and contribute to our organization\xe2\x80\x99s commitment to reconciliation with Indigenous peoples
• Understand, communicate and effectively interact with people across different cultures and backgrounds

Your background and experience:

• A minimum of an undergraduate degree and five years of adjudication, complex decision making, or legal practice are required
• Well-developed written, analytical, organizational, and interpersonal skills
• Experience in the workers\xe2\x80\x99 compensation or personal injury compensation systems is an asset

Important to know

Before we can finalize any offer of employment, you must:

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

WorkSafeBC